Front Desk Supervisor
3 days ago
We are seeking an experienced Front Desk Supervisor to join our team at Granmil Holdings. As a key member of our front office team, you will be responsible for providing exceptional guest service, processing transactions efficiently, and maintaining a high level of organization and productivity.
In this role, you will be working closely with our housekeeping team to ensure that all guest rooms are clean and ready for occupancy. You will also be responsible for handling cash and credit transactions, including balancing and dropping receipts. A high level of accuracy and attention to detail is required in this role.
Key Responsibilities:
- Provide exceptional guest service, responding to their needs and concerns in a timely and professional manner
- Process transactions efficiently, including handling cash and credit transactions
- Maintain a high level of organization and productivity, prioritizing tasks effectively
- Work closely with the housekeeping team to ensure that all guest rooms are clean and ready for occupancy
- Balance and drop receipts accurately
- Count and secure bank at beginning and end of shift
- Notify Loss Prevention/Security of any guest reports of theft
Requirements:
- Excellent communication and interpersonal skills
- Ability to work well under pressure and multitask
- Strong attention to detail and organizational skills
- Positive attitude and passion for delivering exceptional customer service
- Ability to learn and grow in a fast-paced environment
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