High-Level Technical Leadership Professional

4 days ago

Singapore beBeeTechnical Full time $90,000 - $120,000
Job Description

The Application Support Lead position is a high-level technical leadership role that oversees the application support function, providing solutions and alternatives for incidents.

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The successful candidate will be responsible for driving batch recovery, initiating and implementing solutions to improve batch efficiency and recoverability for Cardlink application under Cards Technology department.

Key Responsibilities:

  • Provide Level 3 support for complex application issues and escalations.
  • Conduct root cause analysis and implement long-term solutions.
  • Monitor application performance using tools like Splunk, AppDynamics, or New Relic.
  • Lead incident response and coordinate resolution efforts across teams.
  • Review and manage application changes and deployments.

Leadership Qualities:

  • Lead and mentor a team of support engineers, ensuring high performance and growth.
  • Collaborate with development, QA, infrastructure, and business teams to resolve issues.
  • Communicate effectively with stakeholders during incidents and post-mortems.
  • Ensure SLAs and KPIs are met consistently.

Requirements:

  • A degree in Computer Science or related field.
  • At least 10-15 years of experience with at least 5-8 years in Cards application domain on a mainframe platform.
  • Hands-on experience using CardLink hosted on a mainframe platform as well as working knowledge of Cards peripheral systems like Rewards, Collections, Tokenization, 3D Secure, Merchant/Cards Portals.
  • Significant domain knowledge in Cards Acquiring and Issuing.
  • Experienced in working with mainframe online related technologies including CICS/Online, Message layer/API integration, CICS Expediter.
  • Experience with Mainframe Batch Processing Environment JCL, JES2 Batch and VSAM.
  • Good working knowledge skills with Microsoft Office Products, Microsoft Visio and Microsoft Project.
  • Excellent analytical, communication, and leadership skills.
  • Concise understanding of the system development life cycle.
  • Good problem solving, out-of-the-box thinking, analytical, system thinking and solutioning skills.
  • Fast learner, enjoy analytical work with attention to details and proactive in providing solutions.

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