High-Level Technical Operations Specialist

5 days ago

Singapore beBeeApplicationSupportLead Full time $80,000 - $120,000

We are seeking a seasoned Application Support Lead to spearhead our high-level technical operations.

Job Description

The successful candidate will serve as the primary contact for Level 3 support issues, overseeing the entire incident lifecycle from initiation through resolution. They will maintain a comprehensive record of support incidents and vendor tickets, ensuring seamless communication and collaboration across teams.

This role demands exceptional analytical skills, strong problem-solving abilities, and excellent communication skills. The ideal candidate should possess a deep understanding of Java development, SQL, and container platforms like Kubernetes or OpenShift. Experience with cloud-native applications in cloud environments is highly advantageous.

Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 8 years of application support experience, with 2-5 years in a senior or leadership-level L3 support role.
  • Professional certifications such as PMP, PRINCE2, or ITIL are highly desirable.
  • Solid knowledge of incident management, problem resolution, and production support processes.
  • Strong analytical, problem-solving, and communication skills.
  • Proficiency in Java development and SQL is essential.
  • Experience deploying and maintaining Java cloud-native applications in cloud environments is a plus.
Benefits

As an Application Support Lead, you will have the opportunity to work on complex technical challenges, drive process improvements, and contribute to the growth and success of our organization. We offer a dynamic and supportive work environment that fosters professional development and career advancement.

Others

We look forward to hearing from experienced professionals who share our passion for delivering exceptional technical support and driving business success.

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