Director of IT Service Excellence

1 week ago


Singapore beBeeTransformation Full time $90,000 - $120,000

Job Title: Director of IT Service Excellence

Description:

The ideal candidate will possess extensive experience in IT governance and leadership, with a strong background in IT service delivery and transformation. This role requires proactive monitoring to prevent issues from impacting business operations, standardizing infrastructure management across networks, servers, and cloud environments.

Key Responsibilities:

  • Develop and implement a strategy to centralize IT service operations.
  • Lead the optimization of IT services to achieve business excellence.
  • Establish frameworks, policies, and performance metrics for service operations.
  • Collaborate with leaders, vendors, and teams to drive transformation and secure buy-in.

Requirements:

  • 15+ years of experience in IT service delivery with senior leadership transformation experience.
  • Strong knowledge of ITIL, COBIT, ISO 20000, and service governance frameworks.
  • Proven track record of leading centralization and IT service optimization initiatives.
  • Excellent leadership, communication, and problem-solving skills to influence stakeholders.
  • ITIL certification required; Lean Six Sigma and COBIT certification are advantageous.

About the Role:

This is an excellent opportunity for an experienced leader to drive the transformation of IT service delivery by centralizing operations and achieving service excellence.



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