Associate IS Analyst-Technical Support Specialist

1 month ago

Singapur, Singapore F3300 Templeton Asset Management Ltd Full time
Job Title: Associate IS Analyst-Technical Support

At F3300 Templeton Asset Management Ltd, we're committed to delivering exceptional technology support to our employees. As an Associate IS Analyst-Technical Support, you will play a critical role in ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:
  • Provide on-site technical support and customer service to employees, addressing their technical issues and requests in a timely and efficient manner.
  • Build and maintain strong relationships with senior-level employees and administrative support personnel, providing technical guidance and support as needed.
  • Accountable for addressing technical issues in a timely manner, providing concise and timely updates to stakeholders.
  • Coordinate and support technologies used in Conference Rooms, including Audio Visual equipment.
  • Provide support for trading and investment management technologies, ensuring seamless operation and minimal disruption to the business.
  • Support and maintain effective relationships with users in their assigned areas, providing technical guidance and support as needed.
  • Actively participate in team meetings, contributing to the development of technical solutions and best practices.
  • Order and maintain inventory of IT assets, ensuring that equipment is properly managed and maintained.
  • Project work related to acquisitions and integration of companies, providing technical support and guidance as needed.
  • Coordinate and support office moves, and user restacks, ensuring minimal disruption to the business.
  • Be an active advocate for the customer within IT and with outside technical groups, escalating issues as needed.
  • Manage the ticketing queues, ensuring that issues are prioritized and actioned in a timely manner.
  • Availability to provide support outside business hours, as needed.
Requirements:
  • Bachelor's or higher degree in computer science or related field.
  • Minimum of 2 to 3 years in a similar fast-paced and dynamic environment in the desktop support role.
  • Excellent skills and abilities in organization, planning, multi-tasking, and flexibility.
  • Excellent communication and interpersonal skills.
  • Good problem-solving and critical thinking skills.
  • Ability to actively participate as part of a team as well as work independently.
  • Strong service delivery and customer management skills for local and remote users.
  • Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies.
  • Reliable transportation – mileage will be reimbursed when travelling to a non-primary office is required.
Preferred Qualifications:
  • Experience supporting multiple facets of the business in a corporate environment.
  • Experience using ServiceNow Ticketing system.

We are an equal opportunity employer and welcome applications from diverse candidates. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to. In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request.

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