Client Service Professional

5 days ago

Singapore beBeeService Full time $40,000 - $60,000
Client Service Associate Job DescriptionWe are seeking a talented professional to join our team as a Client Service Associate. This role will be based onsite in Singapore and involves working closely with the client services team to provide exceptional customer service.
  • Mentor and support the client services team to deliver world-class services and ensure efficient operations.
  • Monitor call queues, call volume, and other metrics to ensure high-quality standards are met.
  • Have a sound knowledge of financial products such as Forex, Commodities, Index.
  • Provide proactive and timely support for clients through phone, email, live chat, and messaging.
  • Respond to clients' enquiries and provide product knowledge to ensure optimal utilization of products and platforms.
  • Proactively identify opportunities to improve the client experience.
  • Maintain KPI and SLA targets individually and as a team.
  • Escalate all client issues in a timely manner to appropriate levels.
  • Identify and cross-sell additional products and services to existing clients.
  • Take ownership of ensuring accurate client information is recorded in relevant internal systems.
  • Participate in targeted outbound calling incentives.
Required Skills and Qualifications
  • Excellent communication and interpersonal skills with the ability to effectively interact with customers and team members.
  • Good understanding of global financial markets and various financial instruments.
  • Strong customer service orientation.
  • Strong leadership and management skills with the ability to motivate and inspire a team.
  • Operate with integrity and a highly client-centric mindset.
  • Demonstrate passion and enthusiasm for our products and services.
  • Excellent verbal and written communication skills.
  • Ability to work effectively as part of a team.

Financial Services Representative Title

Here are the job requirements:

Key Responsibilities:

• Mentor and support the client services team to deliver world-class services and ensure efficient operations.

• Monitor call queues, call volume, and other metrics to ensure high-quality standards are met.

• Provide proactive and timely support for clients through phone, email, live chat, and messaging.

• Respond to clients' enquiries and provide product knowledge to ensure optimal utilization of products and platforms.

• Proactively identify opportunities to improve the client experience.

• Maintain KPI and SLA targets individually and as a team.

• Escalate all client issues in a timely manner to appropriate levels.

• Identify and cross-sell additional products and services to existing clients.

• Take ownership of ensuring accurate client information is recorded in relevant internal systems.

• Participate in targeted outbound calling incentives.

Required Skills and Qualifications:

• Excellent communication and interpersonal skills with the ability to effectively interact with customers and team members.

• Good understanding of global financial markets and various financial instruments.

• Strong customer service orientation.

• Strong leadership and management skills with the ability to motivate and inspire a team.

• Operate with integrity and a highly client-centric mindset.

• Demonstrate passion and enthusiasm for our products and services.

• Excellent verbal and written communication skills.

• Ability to work effectively as part of a team.

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