Client Service Professional
5 days ago
Job Title:
Client Service Professional
The ideal candidate will be responsible for managing the operational risks within a financial institution's branch, ensuring that controls are in place to mitigate potential issues. Key responsibilities include resolving client complaints and feedback, managing service expectations, and directing clients to utilize digital self-service channels.
Key Responsibilities:
- Process various transactions over the counter, including cash, cheques, drafts, transfers, etc.
- Ensure accuracy in all transaction processing and respond to clients' requests in a timely manner.
- Activate, educate, and direct clients to use digital self-service terminal channels effectively.
- Generate new sales opportunities through referrals and create a positive customer experience.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Strong problem-solving skills and attention to detail.
- Proficiency in using digital self-service terminals and other banking systems.
Benefits:
- Opportunity to develop skills in client management and risk mitigation.
- Chance to work in a dynamic team environment.
- Professional growth and development opportunities.
Additional Information:
- Must have strong analytical and problem-solving skills.
- Ability to maintain confidentiality and handle sensitive information.
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