Client Service Professional

4 days ago

Singapore beBeeExperience Full time $60,000 - $90,000
Customer Experience Manager

We are seeking an experienced and dedicated Customer Experience Manager to lead our front-of-house team and ensure a premium, client-centered experience. The ideal candidate will oversee the daily operations of the reception and client service team, handle client concerns, optimize appointment scheduling, and maintain high standards of hospitality in line with the clinic's brand and values.

Key Responsibilities:
  • Team Management & Leadership: Supervise, train, and support the front desk/reception team, monitor performance, and provide regular feedback and coaching. Schedule staff to ensure adequate coverage during clinic hours.
  • Client Experience: Ensure every client receives a warm, professional, and personalized experience from initial contact through post-treatment follow-up. Handle client inquiries, concerns, and complaints with empathy and efficiency. Maintain a clean, calm, and welcoming reception area.
  • Operations & Administration: Oversee client bookings, treatment schedules, and ensure optimal use of practitioner time. Collaborate with clinical and marketing teams to support promotions, loyalty programs, and special events. Implement and maintain SOPs for customer service processes and policies.
  • CRM & Communication: Maintain accurate client records in the CRM system. Ensure consistent follow-ups, appointment reminders, and feedback collection. Analyze client feedback and implement improvements based on data and insights.
  • Sales Support: Train staff on upselling and cross-selling treatments or products. Work with the sales and marketing team to meet monthly targets and KPIs.
Requirements:
  • Prior experience in customer service, preferably in the beauty, aesthetics, spa, or healthcare industry.
  • Leadership or management experience.
  • Excellent communication and interpersonal skills.
  • A high level of professionalism, discretion, and customer empathy.
  • Strong organizational and multitasking abilities.
  • Familiarity with booking and CRM systems.
  • Knowledge of aesthetic treatments and skincare products is advantageous.

  • VP - Client Reporting Analyst Lead

    7 days ago

    Singapore Professional Full time $90,000 - $120,000 per year

    The Reference Data Services Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people...

  • Client Service Professional

    1 week ago

    Singapore beBeeClientService Full time $60,000 - $90,000

    Job Title: Client Service Professional\The role of the Client Service Professional is to provide exceptional support to Relationship Managers in servicing client accounts. This involves understanding, anticipating, and executing clients transactions, as well as providing administrative and organizational assistance.\

  • Client Services Professional

    18 hours ago

    Singapore beBeeClient Full time $30,000 - $60,000

    Job Title: Client Services Professional\As a Client Services Professional, you will play a key role in managing client relationships and ensuring seamless service delivery. Your primary responsibility will be to handle client accounts, provide timely support, and coordinate with internal teams to drive project execution.\

  • Client Services Specialist

    3 days ago

    Singapore Moody's Investors Service Full time

    **Customer & External Relations**: - Responsible for providing superior customer service as the point of contact across a range of research and data products, ensuring all clients perceive Moody's to be the provider of choice. - Resolve client issues, complete specific client requests, and advance product requests to the appropriate Service Specialist or...

  • Client Service Professional

    1 week ago

    Singapore beBeeInvestment Full time $80,000 - $120,000

    Client Service ProfessionalWe are seeking a skilled Client Service Professional to join our Wealth Management division. The successful candidate will be responsible for delivering excellent client service and investment management, working closely with a team of Relationship Managers.The ideal candidate will have a strong passion for client relationships and...

  • Client Service Professional

    6 days ago

    Singapore beBeeRisk Full time $40,000 - $60,000

    Job Title:Client Service ProfessionalThe ideal candidate will be responsible for managing the operational risks within a financial institution's branch, ensuring that controls are in place to mitigate potential issues. Key responsibilities include resolving client complaints and feedback, managing service expectations, and directing clients to utilize...

  • Client Services Professional

    2 weeks ago

    Singapore beBeeExpertise Full time $120,000 - $240,000

    Job Title:Client Services ExpertWe are seeking a skilled Client Services Expert to join our team. In this role, you will be responsible for developing and exercising business plans, policies, and procedures to improve efficiencies.Key Responsibilities:Manage a specific product or process within a specific infrastructure area and advise on significant...

  • Client Service Professional

    2 weeks ago

    Singapore beBeeCustomerExperience Full time $45,000 - $65,000

    Job OverviewWe are seeking a skilled professional to join our organization. As a key member, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesDevelop strong relationships with clients, understanding their needs and providing tailored solutions.Select effective media channels to reach...

  • Strategic Client Services Professional

    3 days ago

    Singapore beBeeClient Full time $80,000 - $120,000

    Job OverviewAs a Client Service Manager, you will be responsible for providing exceptional client service to our Premier Corporate clients. This includes being the primary point of contact for all client inquiries and resolving any discrepancies or transaction errors in a timely and professional manner.

  • Client Service Professional

    6 days ago

    Singapore beBeeContact Full time $2,500 - $4,500

    Job Opportunity:">This role is for a Customer Service Representative who will be responsible for providing exceptional customer service to clients via the customer service hotline and other contact modes.">Key Responsibilities:">">Register bookings for DHL Express services and offer alternatives to customers.">Respond to customer queries by providing...