Airline Passenger Experience Manager

2 weeks ago

Singapore beBeeAirport Full time $24,000 - $42,000

Job Title: Airport Operations Coordinator

Airport Operations Coordinators play a pivotal role in ensuring seamless passenger experiences. They are responsible for overseeing and coordinating the check-in process, handling service desk activities, and conducting pre-flight and post-flight checks.

Main Responsibilities:
  • Coordinate and supervise the passenger's check-in process provided by our Ground Handling Agent;
  • Service desk activities such as standby, offload, upgrade, and the handling of flight disruption under the Station Manager's direction;
  • Pre-flight and post-flight checks, and reports on the airline's CRS/DCS and other internal systems;
  • Acting and/or forwarding passengers' claims/complaints to the Sales & Service team;
  • Invoice checking, including those for lounge each month;
  • Other tasks assigned by Station Manager.
Requirements:
  • The requirement for an Airport Security Identification Card issued by Changi Airport;
  • Proven interpersonal and strong customer service skills, professional appearance, cooperative attitude, flexibility in terms of scheduling with work experience in airline's passenger and flight service an advantage;
  • Working knowledge of the airline's DCS, GDS & CRS with Amadeus is an advantage.
Benefits:

Our successful candidate will have the opportunity to work in a dynamic and fast-paced environment with a global airline.

They will be part of a team that values professionalism, teamwork, and customer satisfaction.

The ideal candidate will be a motivated and organized individual who can work effectively in a busy airport environment.

Tell Employers What Skills You Have:
  • Customer Service Skills;
  • DCS;
  • Microsoft Excel;
  • Strong Attention To Detail;
  • Travel Arrangements;
  • Telephone Manner;
  • Architectural;
  • Business Travel;
  • Service Desk;
  • Microsoft Word;
  • Customer Service;
  • Scheduling;
  • Service Excellence;
  • Directing;
  • Catering;

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