Airline Passenger Services Coordinator

4 days ago

Singapore beBeeAirport Full time

Job Title:

Airport Operations Coordinator

Job Description:

The Airport Operations Coordinator will be responsible for coordinating and supervising the passenger's check-in process, handling service desk activities, and performing pre-flight and post-flight checks.

Key responsibilities include:

  • Coordinating and supervising the passenger's check-in process provided by our Ground Handling Agent;
  • Service desk activities such as standby, offload, upgrade, and the handling of flight disruption under the Station Manager's direction;
  • Pre-flight, and post-flight checks, and reports on the airline's CRS/DCS and other internal systems;
  • Acting and/or forwarding passengers' claims/complaints to the Sales & Service team;
  • Invoice checking, including those for lounge each month;
  • Other tasks assigned by Station Manager.

Requirements:

To be successful in this role, candidates must have full work right in Singapore and meet the below minimum requirements:

  • The requirement for an Airport Security Identification Card issued by Changi Airport;
  • Proven interpersonal and strong customer service skills, professional appearance, cooperative attitude, flexibility in terms of scheduling with work experience in airline's passenger and flight service an advantage;
  • Working knowledge of the airline's DCS, GDS & CRS with Amadeus is an advantage.

What We Offer:

Our successful candidate will have the opportunity to work in a dynamic and fast-paced environment with a global airline.

They will be part of a team that values professionalism, teamwork, and customer satisfaction.

The ideal candidate will be a motivated and organized individual who can work effectively in a busy airport environment.

Tell Employers What Skills You Have:

Customer Service Skills

DCS

Microsoft Excel

Strong Attention To Detail

Travel Arrangements

Telephone Manner

Architectural

Business Travel

Service Desk

Microsoft Word

Customer Service

Scheduling

Service Excellence

Directing

Catering

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