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Customer Experience Specialist

1 month ago

Singapore JEAN YIP SALON PTE LTD Full time
About Us

JEAN YIP GROUP is a leading hair and beauty salon chain in Singapore with over 70 outlets islandwide. We are committed to delivering exceptional customer service and promoting a positive work environment that rewards and motivates our team.

Salary and Benefits

We offer an attractive basic salary, commission, and bonus structure to ensure our Customer Service Officers are fairly compensated for their hard work. In addition to a competitive salary, we provide ongoing trainings and mentorship programs to support continuous growth and development. Our benefits package includes grooming benefits, vouchers, and paid leaves, making us an attractive employer in the industry.

Job Description
  • Front Desk Management: Manage the front desk at our outlet, ensuring a seamless customer experience from initial contact to appointment completion.
  • Enquiry Handling: Respond to customer enquiries via phone and walk-in, building rapport and ensuring customer satisfaction.
  • New Customer Acquisition: Proactively initiate phone calls to invite new customers to our outlet, meeting sales targets.
  • Appointment Scheduling: Arrange appointments for stylists, beauticians, and consultants, ensuring efficient use of resources.
  • Transaction Processing: Process customer bills promptly and correctly using our Point of Sales (POS) system.
  • Record Keeping: Key customer records into computer systems accurately and efficiently.
  • System Administration: Handle outlet computer systems, including POS, appointment booking, and other required systems.
  • Reporting: Prepare and submit reports as required by the company, such as Marketing Efficiency Reports and Course Balance Reports.
  • Outlet Operations: Assist the Branch Manager in ensuring smooth outlet operations, adhering to company policy.
Required Skills and Qualifications
  • Microsoft Office: Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.
  • Interpersonal Skills: Excellent communication and interpersonal skills, able to build rapport with customers and colleagues.
  • Administration: Strong administrative skills, including data entry and record keeping.
  • Marketing: Basic knowledge of marketing principles and practices.
  • Compliance: Familiarity with compliance regulations and procedures.
  • Customer Satisfaction: Passionate about delivering exceptional customer service and ensuring customer satisfaction.
  • Team Player: Ability to work collaboratively as part of a team, supporting colleagues to achieve common goals.
Benefits

We offer a comprehensive benefits package, including:

  • Grooming Benefits: Access to exclusive discounts on hair and beauty services.
  • Vouchers: Receive vouchers for purchases at our outlets.
  • Paid Leaves: Enjoy paid annual leave and sick leave.