Customer Service Experience Specialist

4 days ago


Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time
About the Role

We are seeking a highly motivated Customer Service Experience Specialist to join our team at BUSINESS EDGE PERSONNEL SERVICES PTE LTD in Clarke Quay / City Hall.

Job Description:

The ideal candidate will have a strong passion for delivering exceptional customer service and be able to think on their feet to diffuse difficult situations. Key responsibilities include handling counter enquiries, providing information to users on processes, receiving applications for records/appeals, and participating in initiatives to strengthen touchpoint-centric service design.

Key Skills & Qualifications:
  • 2 – 5 years of working experience in related industries or environment
  • Excellent oral and written communication skills
  • Experience with using a Customer Relationship Management (CRM) system
  • Proficient in Microsoft Office suite of applications
  • Pleasant service aptitude and passion to serve
Compensation:

This is a full-time position with an estimated salary of SGD $2000 per month, negotiable based on experience.

Contract Period:

This is a one-year contract period with the possibility of extension.



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