Business Analytics Strategist

18 hours ago

Singapore Mixpanel Full time

About Mixpanel


Mixpanel is a leading event analytics platform that empowers builders to unlock insights from their data, driving informed decision-making without requiring SQL expertise.


With over 9,000 paid customers worldwide, including top brands like Netflix, Pinterest, and Uber, Mixpanel has established itself as a trusted partner for organizations seeking to harness the power of data-driven insights.


The Customer Success Team at Mixpanel plays a vital role in ensuring customer satisfaction and success with the platform. Our team consists of analytics consultants who collaborate closely with enterprise customer teams to drive business outcomes.


As a Business Analytics Strategist on our team, you will be responsible for partnering with customers throughout their journey to understand what drives value. This includes working closely with Account Executives, Account Managers, Product, Engineering, and Support teams to successfully roll out self-serve analytics within our customer's organizations.


About the Role


We are seeking an experienced Business Analytics Strategist to join our team. The ideal candidate will have a strong background in data querying, modeling, and transforming, as well as experience working with various data tools and technologies.


Responsibilities:



  • Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes.
  • Effectively communicate at all levels of the customer's organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks.
  • Own the customer's success with Mixpanel—documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics.
  • Own onboarding and data health for our strategic and high-value prospects/customers, including ongoing enhancements to their data quality and overall tech stack integration.
  • Engage with customers' engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust.
  • Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices.
  • Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects.
  • Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues.
  • Bridge the technical-business gap with your customers—working with high-level business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision.
  • Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects.
  • Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients.

Requirements



  • Experience consulting on defining and delivering ROI through new tool implementations.
  • Experience working with VP-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision.
  • The ability to communicate with stakeholders at all levels of an organization—from talking with developers about the ins and outs of an API to talking to a CIO about organizational efficiency.
  • Experience in data querying, modeling, and transforming in at least one core tool, including SQL/dbt/Python/Business Intelligence tools/Product Analytics tools, etc.
  • Familiarity with databases and cloud data warehouses like Google Cloud/Amazon Redshift/Microsoft Azure/Snowflake/Databricks, etc.
  • Familiarity with product analytics implementation methods like SDKs/Customer Data Platforms (CDPs)/Event Streaming/Reverse ETL, etc.
  • Familiarity with analytics best practices across business segments and verticals.
  • Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change.
  • Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role.
  • Excellent written, analytical, and communication skills.
  • Strong process and/or project delivery discipline.
  • Eager to learn new technologies and adapt to evolving customer needs.
  • Able to speak and write fluently in English.

Benefits



  • Comprehensive Medical, Vision, and Dental Care.
  • Mental Wellness Benefit.
  • Generous Vacation Policy & Additional Company Holidays.
  • Enhanced Parental Leave.
  • Volunteer Time Off.
  • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break.

About the Salary


The salary for this position is estimated to be around $120,000-$180,000 per year, based on industry standards and location.

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