Senior Application Operations Manager

3 days ago


Singapore SCIENTEC CONSULTING PTE. LTD. Full time

Job Overview

We are seeking a Senior Application Operations Manager to oversee the smooth operation of critical applications, ensuring seamless user experience and system functionality.

About Us

At ScienTec Consulting Pte Ltd, we offer a competitive remuneration package (up to $6,300) including benefits like hybrid working arrangements.

Key Responsibilities

  • Manage and lead a dedicated team in support operations.
  • Oversee a 24/7/365 level 1 application support team.
  • Recruit and manage staff, planning shift rotations and training team members on application features.
  • Delegate tasks and responsibilities effectively to ensure adequate end-user support.
  • Take full ownership of issues raised, resolving them with development teams or vendors.
  • Act as primary point of contact for technology teams and end-users.
  • Maintain a knowledge base of known issues, defects, and troubleshooting techniques.
  • Handle escalations and manage client expectations.

Requirements

  • Bilingual in English and Mandarin for handling Mandarin-speaking clients.
  • Minimum 3 years experience in relevant roles, prior experience in supporting Web-based applications.
  • Familiarity with IT industry practices and methodologies (ITIL foundation certification advantageous).
  • Prior experience in team leading and management is essential.

Estimated Salary Range: $90,000 - $120,000 per annum depending on qualifications and experience.


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