Customer Service Account Coordinator

2 weeks ago


Singapore beBeeProgramPlanner Full time $4,000 - $6,000

**Program Planner Position**

We are seeking a skilled Program Planner to manage customer accounts, plan delivery schedules, and coordinate with various departments for smooth delivery plans.

Main Responsibilities:

  • Manage customer accounts and plan delivery schedules.
  • Respond to customer inquiries in a timely manner.
  • Monitor daily shipment schedules for customers.
  • Follow up on production and shipment statuses.
  • Coordinate with departments like Purchasing, Production, Quality Assurance, and Logistics for delivery plans.
  • Collaborate with the Purchasing Department on customer forecast demand.
  • Handle ECO/ECN processes and facilitate changes.
  • Address RMA queries and manage costing.
  • Prepare cost estimates and RFQs for customers.

**Requirements and Qualifications:**

  • Diploma or Degree in Business, Marketing, or Engineering.
  • 2-5 years of experience in customer service.
  • Proficient in Microsoft Excel and PowerPoint.
  • Attention to detail in pricing/quotations.


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