Customer Service Coordinator

1 week ago

Singapore NEXT YOU CAREER PTE. LTD. Full time

**_Competitive Salary Packages _**
- **_Good Career Growth _**
- **_Location: Central Region
- **

The Customer Service Coordinator assists account teams and customer retail locations to ensure accurate and timely completion of the sales order process. This role also serves as a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations. (Reporting to Account Manager)

**[Key Responsibilities]**
- Process transactions, including sales orders, returns, and cancellations using internal ERP software
- Provide exceptional customer service by answering customer inquiries quickly and correctly
- Create and provide order acknowledgements to customers
- Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders
- Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager
- Collaborate with the Account Team to monitor and manage inventory - Approve and release sales orders for warehouse fulfillment and prepare shipping documents
- Maintain a thorough understanding of designated accounts, including product knowledge, in order to make effective suggestions to the Account Manager
- Prepare various account-related reports for the Account Manager to review
- Assist the Account Team with daily functions

**[Key Accountabilities]**
- Demonstrate ability to complete all tasks with a high degree of accuracy, attention to detail, and follow-up
- Ensure professional, accurate, and timely communication to complete tasks and resolve issues
- Analyze and problem-solve effectively and efficiently
- Work calmly and effectively in a fast-paced environment
- Establish and maintain relationships with customers
- Gather and disseminate information to and from multiple parties clearly and quickly
- Oversee all phases of assigned projects to ensure completion within budget and schedule
- Maintain a high level of confidentiality in all tasks

**[Requirements]**
- Associate’s degree in Business or similar field or 4+ years of experience in a related role
- 1-2 years of experience in high volume, fast-paced customer service role
- Excellent verbal and written communication skills in English and Korean to be in charge of Korean market
- Excellent organizational skills and ability to multitask/prioritize based on urgency
- Ability to quickly self-train on various programs, such as SharePoint, Yellowfin, and Pentaho
- Preferred experience with report-generating software, such as Pentaho
- Knowledge of the metric system, multi-currency transactions, time zones, and geography

**[What They Offer]**
- Health Insurance, Health Savings Account with company contribution, and Wellness Program
- Dental, Life, Accidental Death & Dismemberment, Short Term and Long Term Disability Insurance
- 401(k) with a company match
- Paid-time-off, including your birthday and paid holidays
- Break room stocked with snacks and drinks
- Comprehensive training and professional development program
- Company-sponsored outings, activities, and events
- Company-sponsored charitable events and donation

**HOW TO APPLY**:

- EA Personnel Name: Cheon Jeongin
- EA Personnel Registration No.: 23C1740
- EA License No.: R23116971

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