Senior Crisis Management Expert for Asia Pacific
1 month ago
Citi, a global bank with a rich history of innovation and commitment to excellence, is seeking a highly skilled Senior Crisis Management Expert to join our team in Asia Pacific. This is a full-time position that requires a deep understanding of crisis management principles and practices.
About the Role:
This role will be responsible for managing day-to-day functions in support of crisis management program activities across multiple locations and jurisdictions in assigned geography and globally where Citi has a business presence/operations. You will work closely with the Global Crisis Management Execution Head and other stakeholders to ensure Crisis Management Plans and other required components are maintained across assigned geography, in support of global CM Execution program and in accordance with Citi's Crisis Management Framework.
Key Responsibilities:
• Manage day-to-day functions in support of crisis management program activities across multiple locations and jurisdictions in assigned geography and globally where Citi has a business presence/operations
• Support and ensure Crisis Management Plans and other required components are maintained across assigned geography, in support of global CM Execution program and in accordance with Citi's Crisis Management Framework
• Oversee, maintain, and coordinate operational processes performed by crisis management Execution team, global support teams and partner stakeholder groups across Citi
• Support the crisis management team and crisis commander during crisis events, to ensure Citi's Crisis Management Framework is executed
• Liaise with CSIS's Intelligence and security functions, Enterprise Resiliency and business leaders as threats emerge
• Ensure consistency of crisis responses, coordination and communication (including dissemination of critical decision-making information) through adherence to the CM framework
• Create and participate in response plans and training exercises to improve organizational response to events and emerging threats
• Review post-Crisis actions and evaluate performance and processes to determine how well the Crisis Management Plan was executed and update the methodology and crisis process where possible
Requirements:
• 10+ years of experience with Third Party oversight, risk and/or relationship management
• Ability to manage projects, expectations and maintain key relationships
• Familiarity with the emerging regulatory environment as it relates to Third Party risk management
• Advanced project management, data analysis and reporting ability; with a good understanding of supporting technologies (applications, reporting tools, and data presentation)
• Excellent verbal and written communication skills
• Bachelor's/University degree, Master's degree preferred
Salary: $120,000 - $180,000 per annum, depending on experience
Benefits:
Citi offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and more. We also offer opportunities for professional growth and development, including training programs and mentorship initiatives.
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