Remittance Processing Specialist
1 week ago
At OCBC Bank, we are seeking a highly skilled Remittance Processing Specialist to join our team. As a key member of our operations team, you will be responsible for verifying and authorizing remittance transactions within approved limits.
Key Responsibilities:- Verify and authorize remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
- Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently.
- Liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.
- Work with the team to meet SLA targets at all times.
- Ensure quick action/resolution in managing both internal and external customers' queries, feedback, and complaints.
- Monitor system availability & escalate promptly to management whenever required.
- Participate in UAT/Projects as and when required.
- At least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS, drafts etc.
- Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
- Proficient in Microsoft Windows applications – Word, Excel & Power-point.
- Good oral/communication and co-ordination skills; able to interact well with team members and business units/bankers/customers.
- Resourceful and able to multi-task independently with confidence in time critical environment.
- A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
- A risk-conscious person who ensures internal controls and procedures are complied with closely.
- A meticulous and accurate person with an eye for details.
- A confident, diplomatic, and tactful person in problem resolution and decision making.
- A passionate person with customer-oriented mindset and firm believer of Quality discipline.
Language: English
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