Remittance Processing
4 months ago
Description
To verify and authorise remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits. Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently. To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution. Together with the team, to work and target SLA is met at all times. To ensure quick action/resolution in managing both internal and external customers’ queries, feedback, and complaints. To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted. To participate in UAT/Projects as and when required.
Qualifications
Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS, drafts etc Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances. Proficient in Microsoft Windows applications – Word, Excel & Power-point Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers. Resourceful and able to multi-task independently with confidence in time critical environment A self-motivated & pro-active person in managing operational efficiency and promote process improvements. A risk-conscious person who ensures internal controls and procedures are complied with closely. A meticulous and accurate person with an eye for details. A confident, diplomatic, and tactful person in problem resolution and decision making. A passionate person with customer-oriented mindset and firm believer of Quality discipline.
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