Infrastructure Data Centre Operations Director

Job Title: Data Centre Critical Facilities Infrastructure Manager

We are seeking a highly skilled and experienced professional to lead our data centre team in operating and maintaining our critical DC infrastructure and facilities.

• Lead a team of engineers to operate and maintain our critical DC infrastructure and facilities, ensuring 100% availability of services.
• Comply with all service level agreements (SLAs), including legal, budget, and audit requirements.
• Manage stakeholders and achieve corporate key performance indicators (KPIs) including sustainability awards and green certifications.
• Responsible for the data centre planning, operation, and maintenance to ensure that the data centres are equipped to deliver their short- and mid-term objectives in the most cost-effective and simplified manner.
• Lead the team and other stakeholders to implement and execute approved strategies in a timely and proper manner.
• Formulate work plans for the optimal running of the data centre and manage the execution of all such work plans to meet approved strategy objectives.
• Lead the data centre facilities team to operate/maintain 100% availability for the data centre facility with compliance to agreed SLAs, legal, budget, audit requirements, and ensure satisfactory customer experience at all times.
• Oversee and manage all onsite operational incidents and major issues, including change management activities.
• Manage all critical facilities equipment and other equipment associated with the data centre environment.
• Generate and provide periodic reports for management review and meetings.
• Review and approve justified expenditures in compliance with procurement policy for replacement parts, equipment, etc., and support vendor evaluations.
• Formulate and execute approved preventive maintenance programs on an ongoing basis.
• Lead incident and change management to minimize impact to customer services.
• Review safe work responsibilities and ensure strict adherence to safety requirements, procedures, laws, and regulations.
• Lead all facility management/data centre-related certifications and implement related compliance for both internal and external customers.
• Develop and review all policies, standard operating procedures (SOPs), and emergency operating procedures, implement service improvement programs.
• Lead the team to explore and implement new technologies and processes to improve efficiency in the data centre.

An appropriate qualification in engineering, with at least 15 years of relevant experience in a 24x7 critical infrastructure/DC/telco environment.

Demonstrated experience in managing and mentoring a team of engineers/specialists to achieve strategic and operational goals.

Possesses relevant DC and/or FM-related certifications, such as CDCP, CDCS.

Familiar with certification standards, such as BCM, LEED Gold, ISO 20000/22301/27001, TIA 942, Uptime Institute Tier III, Green Mark, etc.

Hands-on experience and knowledge in M&E and building-related systems, eg CRAU, chillers, PDU, UPS, switch gear ops, DX cooling, network structure cabling, security.

Lead major DC activities during non-office hours where appropriate.

Proven stakeholder/vendor management skills and collaboration abilities with cross-functional teams.

This is an excellent opportunity to work with a dynamic team and contribute to the success of our organization. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

Please note that this job description may be subject to change based on business needs. We thank all applicants for their interest; however, only those selected for an interview will be contacted.