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People Empowerment Coordinator

1 week ago

Singapore This is an IT support group Full time

Join our dynamic team at Mandai Wildlife Group as a Senior Executive, Guest Experience Management We are seeking an experienced professional who shares our passion for delivering exceptional guest experiences and driving growth and evolution in service delivery.

The ideal candidate will possess strong organizational and coordination skills, with the ability to manage multiple tasks and meet deadlines. Good communication and interpersonal skills are essential to engage with internal teams and external vendors.

Responsibilities:

  • Lead the design and development of innovation, design thinking, and service excellence training workshops
  • Collaborate with teams across Mandai to enhance guest experiences through organizing campaigns, talks, training, and recognition events
  • Work closely with various teams to evaluate workshop feedback data and recommend improvements to workshop design and delivery
  • Monitor training participation and prepare reports to track progress
  • Assist in managing project timelines, ensuring tasks stay on track and deadlines are met
  • Develop clear and engaging PowerPoint decks to support presentations and project discussions
  • Support training administration, including booking training rooms, collating registrations, and preparing training materials

Requirements:

  • At least 5 years of experience in training administration, event planning, or procurement processes
  • Proven track record of delivering high-quality results in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Knowledge of service excellence principles and innovation design thinking