Travel Service Representative

1 week ago


Singapur, Singapore Trip Full time
Job Title: Travel Service Representative

We are seeking a highly skilled and customer-focused Travel Service Representative to join our team in Edinburgh. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their travel queries, and resolving their issues in a timely and professional manner.

About Us

Trip.com Group is a leading global travel service provider, comprising of Trip.com, Ctrip, Skyscanner, and Qunar. We have a strong presence in Asia, Europe, the Americas, and Oceania, with a team of over 30,000 employees across 30 countries.

Key Responsibilities
  • Provide exceptional customer service to our customers, responding to their travel queries and resolving their issues in a timely and professional manner.
  • Handle customer inquiries and complaints via phone, email, and chat.
  • Work closely with our team to ensure seamless customer service delivery.
  • Stay up-to-date with the latest travel industry trends and developments.
  • Assist in ad-hoc projects and initiatives to improve customer service and travel experience.
Requirements
  • Fluent in French and English.
  • Excellent communication and problem-solving skills.
  • Good knowledge of Microsoft Office suite.
  • Proficient typing abilities.
  • Ability to remain calm and logical in challenging situations.
  • Enthusiastic approach with a desire to hit goals and passionate about continuous development.
What We Offer
  • Competitive salary of £24,000 per annum plus a £1,000 language allowance.
  • 32 days annual leave.
  • Workplace health cash plan.
  • Employee well-being program.
  • Monthly performance-based bonuses.
  • Extensive learning opportunities and resources.
  • Annual travel points.
  • Enhanced family policies.
  • Life and health insurance.
  • Discounted parking pass.
  • Free on-site gym.
  • Hybrid working.
  • Frequent employee engagement events.
  • Refer a friend bonus scheme.


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