Travel Service Representative
1 week ago
We are seeking a highly skilled and customer-focused Travel Service Representative to join our team in Edinburgh. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their travel queries, and resolving their issues in a timely and professional manner.
About UsTrip.com Group is a leading global travel service provider, comprising of Trip.com, Ctrip, Skyscanner, and Qunar. We have a strong presence in Asia, Europe, the Americas, and Oceania, with a team of over 30,000 employees across 30 countries.
Key Responsibilities- Provide exceptional customer service to our customers, responding to their travel queries and resolving their issues in a timely and professional manner.
- Handle customer inquiries and complaints via phone, email, and chat.
- Work closely with our team to ensure seamless customer service delivery.
- Stay up-to-date with the latest travel industry trends and developments.
- Assist in ad-hoc projects and initiatives to improve customer service and travel experience.
- Fluent in French and English.
- Excellent communication and problem-solving skills.
- Good knowledge of Microsoft Office suite.
- Proficient typing abilities.
- Ability to remain calm and logical in challenging situations.
- Enthusiastic approach with a desire to hit goals and passionate about continuous development.
- Competitive salary of £24,000 per annum plus a £1,000 language allowance.
- 32 days annual leave.
- Workplace health cash plan.
- Employee well-being program.
- Monthly performance-based bonuses.
- Extensive learning opportunities and resources.
- Annual travel points.
- Enhanced family policies.
- Life and health insurance.
- Discounted parking pass.
- Free on-site gym.
- Hybrid working.
- Frequent employee engagement events.
- Refer a friend bonus scheme.
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