Manager, Travel Services, Asia Pacific

6 months ago

Singapur, Singapore Baker McKenzie Full time

The Role
Baker McKenzie is modernizing its professional and business services functions to improve the efficiency and effectiveness of how it delivers services to clients. One component of this transformation is the consolidation of 70+ local travel programs into a global, centralized travel program. The regional travel manager team will support the ongoing implementation project as well as provide best-in-class support to Baker McKenzie partners and staff as they engage with the new travel program and be instrumental in helping to continue to improve the program as it matures.

Responsibilities

The Firm Travel Services team is responsible for the successful implementation of a global travel program and a single global travel agency. Once implemented, they will be responsible for the ongoing operations and management of the Firm's travel agency partner. They will:

Coordinate, plan, and prepare Baker McKenzie offices in their respective regions for the transition to the new global travel program. Work closely with the Firm's selected travel agency to prepare each team of agents in their region to work with Baker McKenzie travellers and travel arrangers. Provide impeccable internal customer service to Baker McKenzie travellers and travel arrangers as the internal point of contact for Firm Travel Services in their respective regions. Effectively and quickly intake, triage, and solve issues by engaging with the Firm's selected travel agency operations team Provide basic support and resources regarding the Firm's selected online travel booking tool Track, follow up, and close all Travel Services issues raised by travellers and travel arrangers in their region, escalating when necessary Deliver regular and ad hoc travel reporting requirements within the region Provide an "always open" service experience to key stakeholders around the globe, especially the risk and security team as it relates to managing the duty of care the Firm has for its People whilst they travel on Firm business Serve as subject matter experts regarding airlines and hotels in their respective region Support regional and global business reviews with the Firm's selected travel agency Contribute to and lead specific global projects within the Travel Services Team hotel program, operations, communications) Support Associate Director, Firm Travel Services on strategic directives and projects

Travel Requirements
Each Regional Travel Manager must be able to support the global Firm as required. This includes potential travel, primarily within the region, up to 30% of the time during peak periods.

About The Team

Function

The Firm Travel Services team is responsible for the Firm's new global travel program and the management of the selected travel agency services provider. This includes managing issues and queries, supporting the procurement of discounts with airlines and hotels, engagement with travelers and travel arrangers, communications, travel technology, reporting requirements, and delivering additional value to the Firm by effectively and efficiently managing one of the largest discretionary expense line items.

This role will report to the Associate Director, Firm Travel Services.

The key relationships of this role are with the global Firm Travel Services Team. In addition to other team members, key relationships will be with the operations and secretarial leads within your region, frequent travelers and travel arrangers, as well as regional and global leadership responsible for administration, operations, and risk management.

About The Candidate

Technical skills, qualifications, and experience

Business Travel Management experience and expertise Impeccable customer service skills including proactivity, problemsolving, and empathy Excellent collaboration skills including accepting and managing feedback from various stakeholders Experience managing and implementing travel programs and technology Must be affiliative, respectful, with strong presentation skills that influence with fact, reason, and vision, be trustworthy, and dependable Excellent communication skills with both team members and internal business constituents and comfortable mediating between stakeholder needs, business objectives, and technical feasibility Relationship building, gaining consensus, and adoption methods Continued drive for excellence and high quality, despite frequent iterations, changes in priority, scope, and stakeholders Polished and professional presentation skills Bachelor’s degree related to business and/or a related field or equivalent work experience Experience in a legal or professional services environment is highly desirable Highly driven and dedicated outlook which includes flexibility and a willingness to work outside of normal business hours when required

Personal qualities
These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location.

Know-how

Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distills a range of possibilities by thinking in a considered, prudent manner Has a capacity to take on new ideas and develop knowledge and to think holistically about business and address media, analyst, employee, and client audiences Able to move through a variety of tasks requiring different approaches, knowledge, and expertise, with the agility of mind and capacity for analysis and synthesis

Dedication

Driven by a strong personal sense of integrity and upholds exemplary quality standards Prepares thoroughly, takes responsibility, uses initiative, and is selfreliant to ensure work progresses to the fullest extent possible Hardworking and diligent with a keen understanding of client demands Demonstrates composure when dealing with difficult situations

Personal Impact

Uses complex, coordinated influencing/negotiation strategies, adapted to people, organizations, and/or the situation, networks Leverages direct reports to facilitate increased collaboration across the organization Builds partnerships based on a common agreement that acknowledges individual differences but creates a new commonality beyond root belief large-scale Creates a positive impression at all times; develops relationships through collaboration and reciprocity Negotiates to achieve mutually satisfactory outcomes; shows good judgment on when to stand strong and when to compromise Invests in, nurtures, and builds a network of productive relationships

Humanity

Respectful to others, regardless of their position, and earns the respect of others by being transparent Has care and concern for others and a genuine interest in others as people Treats delicate or confidential issues with discretion

About Baker McKenzie
Complex business challenges require an integrated response across different markets, sectors, and areas of law. Baker McKenzie's client solutions provide seamless advice, underpinned by deep practice and sector expertise, as well as first-rate local market knowledge. Across more than 70 offices globally, Baker
McKenzie works alongside our clients to deliver solutions for a connected world.

We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people -- regardless of race, religion, or belief if any, gender, gender identity, disability, sexual orientation, or age -- to fulfill their professional aspirations with us.

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