Business Operations Manager
2 days ago
We are seeking a Business Operations Manager to join our team in DKSH Singapore Pte. Ltd.
About the RoleThis is a hybrid working arrangement, with opportunities for work-life balance and professional growth. The ideal candidate will have experience in operational excellence, project management, and business analysis.
Responsibilities- Spearhead operations excellence initiatives to enhance process efficiency and agent performance.
- Support the Business Operations Manager in driving continuous improvement and ensuring timely execution of projects.
- Liaise with cross-functional teams to maintain pricing accuracy and timeliness.
- Ensure operational excellence of the client management team, focusing on key performance indicators and client satisfaction.
- Negotiate contract renewals, prepare contracts, and provide accurate inputs on pricing and terms.
- Establish relationships and identify upselling opportunities for existing clients.
- Assess business profitability to ensure long-term sustainability and retention of profitable clients and business lines.
- Manage new client integration processes to ensure smooth transitions.
- Demonstrate operational experience applying project management principles in similar industries.
- Show business acumen, analytical, and business analysis skills.
- Be comfortable working with data and analytical tools to develop and present dashboards and reports.
- Demonstrate market research and audit skills.
- Show proven client and customer account management skills.
- Demonstrate ability to manage global/regional/country-level assignments and projects.
- Demonstrate cultural sensitivity and fluency in English (written and spoken).
The estimated salary range for this position is SGD 5,000 - SGD 7,000 per month, depending on qualifications and experience.
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