Business Operations Manager

2 days ago


Singapore DKSH SINGAPORE PTE. LTD. Full time
Job Description

We are seeking a Business Operations Manager to join our team in DKSH Singapore Pte. Ltd.

About the Role

This is a hybrid working arrangement, with opportunities for work-life balance and professional growth. The ideal candidate will have experience in operational excellence, project management, and business analysis.

Responsibilities
  • Spearhead operations excellence initiatives to enhance process efficiency and agent performance.
  • Support the Business Operations Manager in driving continuous improvement and ensuring timely execution of projects.
  • Liaise with cross-functional teams to maintain pricing accuracy and timeliness.
Client Management Operations
  • Ensure operational excellence of the client management team, focusing on key performance indicators and client satisfaction.
  • Negotiate contract renewals, prepare contracts, and provide accurate inputs on pricing and terms.
  • Establish relationships and identify upselling opportunities for existing clients.
  • Assess business profitability to ensure long-term sustainability and retention of profitable clients and business lines.
  • Manage new client integration processes to ensure smooth transitions.
Requirements
  • Demonstrate operational experience applying project management principles in similar industries.
  • Show business acumen, analytical, and business analysis skills.
  • Be comfortable working with data and analytical tools to develop and present dashboards and reports.
  • Demonstrate market research and audit skills.
  • Show proven client and customer account management skills.
  • Demonstrate ability to manage global/regional/country-level assignments and projects.
  • Demonstrate cultural sensitivity and fluency in English (written and spoken).
Salary

The estimated salary range for this position is SGD 5,000 - SGD 7,000 per month, depending on qualifications and experience.



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