Customer Relationship Management Intern

1 month ago

Singapur, Singapore Porsche Singapore Pte. Ltd. Full time

About the Role

Porsche Singapore Pte. Ltd. is seeking a highly motivated and detail-oriented Customer Relationship Management (CRM) intern to join our team. As a CRM intern, you will play a crucial role in supporting our Marketing and Sales teams in their daily operations.

Key Responsibilities

  • Collaborate with the sales team to monitor customer satisfaction scores, track unattended leads, and ensure data accuracy.
  • Address and troubleshoot all CRM inquiries in coordination with the Customer Interaction Centre team.
  • Prepare customer databases for various initiatives, including birthday cards, Chinese New Year red packets, and Christmas EDM activations.
  • Conduct database cleansing activities to meet the Data Quality Index KPI.
  • Maintain data integrity by contacting customers to obtain any missing information.
  • Update customer profiles and assist the sales team with reallocating sales consultants as necessary.
  • Support the implementation of new reconsents and assist with any reconsent campaigns.
  • Support the sales team in every car registration process, ensuring that delivery gift items are adequately stocked and provide a selection of gift options.
  • Support the ordering of delivery gift items, including raising purchase requests, managing goods receipt, and ensuring timely delivery.
  • Update the database with the latest customer data for all Qualtrics survey submissions.
  • Assist in marketing projects and track the effectiveness of campaigns.
  • Prepare relevant reports for management, including showroom traffic, lead funnels, sales conversions, test drive, and etc.

Requirements

  • Undergraduate in Business Administration, Customer Relations, Marketing, or a related field.
  • Past internship experience preferred.
  • Fluency in written and spoken English with excellent communication skills.
  • Proficiency in Microsoft Office.
  • Open-minded, organised, analytical and quality oriented, able to work independently and prioritise.
  • Team oriented working attitude and intercultural understanding.

About Porsche Singapore Pte. Ltd.

Porsche Singapore Pte. Ltd. is a leading automotive retail company in Singapore, committed to enhancing the way Porsche engages with customers and fans at every touchpoint. We are an agile team in an enriching environment, offering long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

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