Retail Network Strategy Leader

12 hours ago

Singapore beBeeTransformation Full time $150,000 - $180,000
Senior Retail Director

The Senior Retail Director is responsible for leading the retail network strategy and performance across Singapore and Malaysia. This role sets the retail direction, enhances client experience, develops retail leadership, and ensures operational and service excellence.

  • Develop and implement a comprehensive retail strategy to drive sales, productivity, and profitability.
  • Lead quarterly business reviews, market assessments, and action planning with boutique leaders.
  • Monitor business KPIs and identify levers for growth across both markets.

Client Development and Service Excellence

  • Own the client development agenda, setting standards for clienteling, repeat purchase, and VIC engagement.
  • Collaborate with Boutique Directors/Managers to drive personalized client outreach and in-store experience upgrades.
  • Review boutique-level client data and identify strategic actions to uplift service and loyalty.
  • Lead and coach Boutique Directors/Managers and Retail Managers to foster a high-performing, client-focused culture.
  • Champion team engagement, development planning, and internal mobility across both markets.
  • Partner with Human Resources on succession planning and strengthening frontline leadership capability.

Retail Transformation and Projects

  • Drive key retail initiatives such as STRIVE, dashboards, and clienteling enablement.
  • Lead project execution for store openings, renovations, and in-store innovation pilots.
  • Ensure alignment across functions and boutiques in implementing change effectively.

Requirements

  • Minimum 10 years' experience in luxury retail, including multi-store and multi-market leadership roles.
  • Strong strategic mindset with a proven track record of driving retail performance and transformation.
  • Deep passion for delivering elevated client experiences and building service-centric cultures.
  • Proven leadership skills in managing and developing diverse retail teams across geographies.
  • Strong analytical, planning, and communication abilities; able to engage senior stakeholders effectively.
  • Flexible and collaborative, with the ability to navigate across functions and evolving business needs.

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