Global Head of Retail Operations

1 month ago


Singapur, Singapore Razer Full time

Job Title: Global Head of Retail Operations

Job Summary:

The Global Head of Retail Operations will lead and implement operational procedures, systems, and business processes for RazerStore globally. This role is responsible for ensuring the efficient operation of retail stores, managing inventory, and maintaining compliance with regulations.

Key Responsibilities:

  • Develop and implement operational strategies and standard operating procedures (SOPs) to enhance efficiency, maximize profit, and ensure compliance with regulations.
  • Collaborate with logistic, order management, and finance teams to streamline processes and improve internal SOPs about inventory receiving, transfers, returns, and RMA.
  • Monitor inventory levels and implement effective inventory control measures.
  • Implement end-to-end inventory tracking systems to ensure inventory accuracy.
  • Conduct regular stock audits, cycle counts, and reconciliations to maintain inventory records.
  • Partner with regional retail teams to improve inventory management metrics by strengthening control procedures.
  • Support the logistic, merchandising, and order management teams as needed.
  • Ensure RazerStore maintains a safe and secure environment for store employees and customers globally.
  • Stay updated with local regulations, ensuring full compliance with all applicable laws and regulations.

Requirements:

  • Bachelor's degree in business, finance, operations management, or related field. Master's degree is a plus.
  • At least 8 years of relevant experience in retail operations management and project planning.
  • Proven expertise in retail operations management and project planning.
  • Extremely detail-oriented and organized with the ability to manage and prioritize multiple tasks.
  • Excellent personal and communication skills.
  • Strong analytical and problem-solving skills, with proficiency in data analysis tools.
  • Managerial experience in flagship store or multiple stores or countries operations are required.
  • Experience building retail operating standards and scaling processes to meet the needs of the brand.
  • Ability to travel across our regional markets on a regular basis to support the needs of a growing retail organization.

About Razer:

Razer is a leading global brand in the gaming industry, known for its high-performance gaming hardware and software. We are committed to delivering innovative products and experiences that enhance the gaming experience for our customers.



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