Data Centre Team Leader

2 weeks ago

Singapore ExcelRedstone Full time
About Us

ExcelRedstone is a rapidly growing organisation that builds, supports and optimises the IT infrastructure, networks and connectivity which drive global business performance.

We are committed to creating a challenging, supportive and satisfying working environment for all our employees. Our dedication to equality, diversity and inclusion has earned us the Investors in Diversity Foundational Award.

Salary

The salary for this position is competitive and reflects the company's commitment to attracting and retaining top talent.

Job Description

We are seeking an experienced Data Centre Team Leader to join our team. The successful candidate will be responsible for managing and providing support for our Client's Data Centre cabling infrastructure, server and network hardware environment and physical security controls.

This is a key position that involves coordination and management of a team of 4+ local DC operations engineers working on rotated 24/7 shifts. The role also requires assisting in remote management for the wider DC Ops staff in conjunction with the peer team lead.

The Data Centre Team Leader will be site-based and expected to work at any time during the 24/7 period on special projects and BAU activities. To ensure shift engineers have support and assistance, the team leaders (2) work a split rotated shift of 06:00 to 15:00 and 14:00 to 23:00, Monday to Friday inclusive.

Duties and Responsibilities
  • Manage a team of four DC Engineers
  • Building equipment racks, copper & fibre patching, SFP module installations and complete hardware installations for new server deployments, ensuring adherence to documented procedures.
  • Connectivity testing for all installations (end-device patching)
  • Change record ownership for new installs and server move activities.
  • Assist with all facets of build process including shipping and receiving, identification of incompatibility and work around solutions.
  • Assisting in routine changes using the IDRAC / MGMT port for some changes (IP's, gateway, ports, etc.) and server relocations within and across the data centres
  • Swap out small, racked network devices
  • Arrange and manage asset disposal process as documented in central system.
  • Responding to break/fix incidents
  • Assist in maintenance and monitoring of data centre systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of support.
  • Continual monitoring of data centre support queues and then troubleshooting and diagnosing hardware problems
  • Perform daily date centre health checks
  • Perform date centre walkthroughs verifying alerts for PDUs, HVACs and RPPs as well as for any server ambers lights and reporting any finds to technical support.
  • Raise incident tickets, where applicable
  • Records and reporting of Inventory of cabling materials for provision – reported to DC Manager.
  • Capacity reporting and available cab count.
  • Inventory of data centre spares (memory, SFP, network cards etc) for hardware support and change works updated on central repository.
  • IT asset management, to include database record entries and updates (ServiceNow)
  • Raising asset lifecycle tickets for BAU installations/decommissions
Requirements

To be considered for this position, you must have:

  • Experience working in banking IT environment.
  • Experience in a Data Centre Moves Adds and Changes environment (IT Hardware deployment).
  • Experience in structured cabling installation, fault finding and testing with fluke test equipment.
  • Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
  • Excellent MS Office Suite experience (Outlook, Excel, Word etc)
  • Self-starter, organized, detailed-oriented and ability to work independently as well as part of a team.
  • Prioritization skills and multitasking ability.
  • Ability to work under pressure.
  • Expert knowledge of Asset Management Systems
  • Expert knowledge of Ticketing Systems
  • Expert understanding of complex change management and service delivery processes.
  • Ability to mentor and train new starters on all systems, processes, and procedures.
  • Ability to approve / sign off training modules.
  • Ability to lead / supervise shift activities.
  • Ability to lead / supervise special projects from design through to handover.
  • Experienced Service Delivery professional. Support in a large-scale and diverse environment of incident management, escalation procedures and project delivery disciplines. Supervisory of people and management skills. Experience of managing 3rd parties and 3rd party delivered services.
  • Satisfactory Skills Matrix score Be an ambassador for Onnec Group Managed Services, working across the business to provide effective communication and build relationships with other teams to ensure effective dialogue and cooperation between departments. COMPTIA Server+ COMPTIA Network+

Please note that previous training / qualifications within Information Technology field, BICSI Technician Training, Certified Data Centre Technician Professional (CDCTP) are not essential but desirable.

About You

As a Data Centre Team Leader at ExcelRedstone, you will play a crucial role in driving our business success. If you have a passion for delivering exceptional service, leading high-performing teams, and staying up-to-date with industry trends, we want to hear from you

We estimate the salary for this position to be around SGD $80,000 - SGD $110,000 per annum, depending on your experience and qualifications.

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