Business Process Transformation Specialist

2 weeks ago

Singapur, Singapore CHUBB Full time

Job Summary:

We are seeking a highly skilled Business Process Engineer to join our team at Chubb. As a Business Process Engineer, you will play a critical role in designing and executing end-to-end digital operating models that meet the needs of our customers and employees.

Key Responsibilities:

  • Design and execute business capability models to facilitate decomposition, grouping, representation, and analysis of business activities and processes across the firm's value chain.
  • Map current state processes across applicable domains or lines of business to deliver insight into customer and employee pain points and support devising improvements.
  • Perform root cause analysis using appropriate tools, identify triggers, collect and analyze relevant data, isolate root causes, and design elimination strategies.
  • Create target state processes across applicable domains or lines of business to enable increased levels of straight-through processing and allow more seamless agent/customer delivery of Chubb solutions.
  • Partner with Business Intelligence/Analytics and Customer/User Experience Analytics teams to define and measure metrics/KPIs, with leading indicators clearly identified and attributed to business processes.
  • Support development of roadmaps that reflect customer and employee needs/gaps as well as inclusion of foundational technology capabilities and other digital enablers.
  • Ensure target state processes and exception-based workflows are followed, controlled, and systemically tested for quality assurance in a repeatable and scalable way.
  • Support conversion of target operating models and business processes into epics, user stories, business rules, and other relevant artifacts.
  • Understand and apply agile as a delivery method and ways of working.

Functional Competencies:

  • Data and facts-based structured thought process and decision making.
  • Ability to facilitate, consult, and drive for results in a rapid-paced and changing environment.
  • Strong interpersonal skills, able to work collaboratively across large teams, including a proactive and 'no surprises' approach in communicating issues/requests.
  • Understanding of market trends and keen interest in digitization and emerging technologies.

Technical Competencies:

  • Prior experience in Insurance preferred.
  • Demonstrated ability to reimagine future-state processes by leveraging the latest technologies and staying ahead of market trends.
  • Hands-on experience as a practitioner in operational excellence/effectiveness, process engineering, or continuous improvement methodologies.
  • Experience in digital experience strategy and design or intelligent process automation is a plus.
  • Lean Six Sigma certification, or other related process engineering certifications is a plus.

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