ServiceNow Configuration and Customization Specialist

3 weeks ago

Singapur, Singapore WomenTech Network Full time

About the Role

We are seeking a highly skilled ServiceNow Configuration and Customization Specialist to join our team at WomenTech Network. As a key member of our IT Service Management team, you will be responsible for designing, implementing, and managing IT service management processes using the ServiceNow platform.

Key Responsibilities:

  • Configure and customize ServiceNow applications and modules based on business needs.
  • Design and implement IT service management processes using the ServiceNow platform.
  • Ensure alignment of processes with ITIL best practices and organizational goals.
  • Design integration solutions between ServiceNow and other enterprise systems.
  • Ensure seamless data exchange and process automation across integrated systems.
  • Work closely with business units, IT teams, and external vendors to gather requirements and design solutions.
  • Facilitate effective communication and collaboration among all stakeholders.
  • Conduct training sessions for end-users and administrators on ServiceNow functionalities and best practices.
  • Create and maintain comprehensive documentation for configurations, customizations, and processes.
  • Monitor system performance and identify areas for improvement.
  • Implement optimizations to enhance the performance and efficiency of the ServiceNow platform.
  • Ensure adherence to governance and compliance frameworks within the ServiceNow environment.
  • Conduct regular audits to maintain compliance with security and regulatory requirements.
  • Identify and implement process improvements to enhance IT service management.
  • Propose and implement innovative solutions to enhance the ServiceNow environment.
  • Identify potential project risks and develop mitigation strategies.
  • Monitor and manage risks throughout the project lifecycle.

About You

We are looking for a highly motivated and experienced ServiceNow Configuration and Customization Specialist who is passionate about IT service management and process deployment. You will have a strong understanding of ServiceNow architecture, capabilities, and best practices, as well as experience in configuring, customizing, and implementing ServiceNow solutions.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
  • Relevant certifications in ServiceNow, ITIL, or project management.
  • Extensive experience in IT Service Management (ITSM) and process deployment.
  • Proven experience in configuring, customizing, and implementing ServiceNow solutions.
  • Experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB.
  • Strong understanding of ServiceNow architecture, capabilities, and best practices.
  • Proficiency in developing and maintaining scripts, workflows, business rules, and automation in ServiceNow.
  • Knowledge of integrating ServiceNow with other enterprise systems and applications.
  • Familiarity with web technologies (JavaScript, HTML, CSS) and relational databases (MySQL, Oracle).
  • In-depth knowledge of ITIL framework and service management processes.
  • Experience in process design, re-engineering, and continuous improvement initiatives.
  • Ability to analyze and map business requirements to technical solutions.
  • Demonstrated experience in leading and managing ITSM projects.
  • Strong project management skills, including planning, scheduling, risk management, and reporting.
  • Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proven ability to train and mentor team members and end-users.

About WomenTech Network

WomenTech Network is a leading provider of IT services and solutions. We are committed to delivering innovative and effective solutions that meet the needs of our clients. Our team is passionate about IT service management and process deployment, and we are seeking a highly skilled ServiceNow Configuration and Customization Specialist to join our team.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is collaborative and supportive, and we are committed to delivering exceptional results for our clients.

How to Apply

If you are a highly motivated and experienced ServiceNow Configuration and Customization Specialist who is passionate about IT service management and process deployment, please submit your application. We look forward to hearing from you.

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