ServiceNow Technical Specialist
4 weeks ago
About the Role
We are seeking a highly skilled ServiceNow Technical Specialist to join our team at 5160 Kyndryl (Singapore) Pte. Ltd. As a key member of our IT service management team, you will be responsible for designing, building, and managing mission-critical technology systems that our clients depend on every day.
Key Responsibilities
- Perform daily administration and maintenance of ServiceNow platform and applications, including user administration, security, workflows, forms, reports, dashboards, and notifications.
- Implement and test ServiceNow upgrades, patches, and enhancements, ensuring minimal impact and downtime.
- Develop and maintain ServiceNow customizations and integrations using ServiceNow scripting tools, APIs, and web services.
- Monitor and troubleshoot ServiceNow performance and availability issues, resolving them in a timely manner.
- Provide technical support and training to ServiceNow users and stakeholders, resolving incidents and requests, and escalating issues as needed.
- Document and maintain ServiceNow configuration, processes, and best practices, following ITIL and change management standards.
- Analyze and evaluate ServiceNow functionality and features, recommending improvements and optimizations.
- Collaborate with the IT service management team and the business process owners to understand and translate business requirements into ServiceNow solutions.
About You
We are looking for a customer-focused individual with a growth mindset, keen to drive their own personal and professional development. You should have a strong knowledge and experience of ServiceNow platform and applications, especially ITSM, ITOM, and ITBM modules. Proficiency in ServiceNow scripting tools, such as JavaScript, HTML, CSS, AngularJS, and Jelly, is also required.
What We Offer
At 5160 Kyndryl (Singapore) Pte. Ltd., we invest heavily in our employees, providing state-of-the-art resources and opportunities for growth and development. You will have the chance to work with Fortune 100 clients, innovate, build new capabilities, and collaborate with other IT professionals from around the world. Our employee learning programs give you access to the best learning in the industry, and our company-wide volunteering and giving platform allows you to make a positive impact in your community.
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