Servicenow Management Consultant

2 weeks ago


Singapur, Singapore DXC Technology Full time

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

A ServiceNow Service Management Consultant helps organizations improve their IT service delivery by designing and implementing customized solutions using the ServiceNow platform. They act as trusted advisors, bridging the gap between business needs and technical capabilities.

Profile:

A passionate and results-oriented IT Service Management (ITSM) consultant with X years of experience in designing, implementing, and optimizing ServiceNow solutions for improved IT service delivery. Proven ability to collaborate with clients to understand their needs and translate them into customized ServiceNow configurations. Expertise in ITSM methodologies (ITIL) and a strong track record of achieving successful project outcomes.

Responsibilities & Activities:

Analyze client's current ITSM processes and challenges to recommend the most suitable ServiceNow modules (ITSM, ITOM, CSM).

Run design workshops to help business analyst gather stories.

Design workflows and configure the ServiceNow platform to automate tasks and streamline service delivery.

Develop and deliver training programs to ensure users can effectively utilize the new ServiceNow system.

Provide ongoing support, monitor system performance, and collaborate with clients to optimize their ServiceNow environment based on usage data.

Supports the defect and enhancement processes with the Product/Process Owner, including validation and prioritization of defects and enhancements.

Assists with UAT execution if appropriate.

Supports process walk-through for training development.

Core Competency:

In-depth knowledge of ServiceNow as foundation. Should be well-versed in core ServiceNow modules (ITSM, ITOM, CSM) and their functionalities. Understanding of integrations with other systems is a plus.

Familiarity with established ITSM frameworks like ITIL (v4/v3) is essential. Being able to translate these frameworks into practical ServiceNow configurations is key.

A strong understanding of core IT service management processes like incident, problem, change, and service request management is crucial.

Experience with workflow automation tools and scripting languages used within ServiceNow is valuable.

Business Acumen:

The ability to analyze a client's current ITSM practices, challenges, and business goals is vital for recommending the right solutions.

 Should be able to translate client needs into tailored ServiceNow configurations that optimize workflows and address their specific pain points.

Demonstrate an understanding of how ServiceNow implementations can lead to cost savings, increased efficiency, and improved service delivery.

The ability to define and track relevant metrics to measure the success of the implemented ServiceNow solution is essential.

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University

• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

• More time to do the things you love with flexible leave options, including purchased leave

• Take time to give back with charitable and emergency services volunteer days

• Well-being matters to us and our Employee Assistance Program is there to support you and your family



  • Singapur, Singapore ServiceNow Full time

    Job DescriptionOverview: We are seeking a dynamic and energetic ServiceNow Advisory Solution Consultant with a positive attitude to join our team. The ideal candidate should possess expertise in ServiceNow solutions, with a strong preference for experience in self-hosted or on-premise environments. Knowledge of the Singapore public sector landscape is an...

  • Servicenow Consultant

    1 month ago


    Singapur, Singapore SG45 DXC Technology Services Singapore Pte. Ltd Full time

    Job Description: ServiceNow Consultant DXC Technology is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on...


  • Singapur, Singapore ServiceNow Full time

    Job Description  Manager Payroll – APJ Position Summary Guarantee the performance of the APJ payroll operations while being complaint with employment, taxation and social security laws and other related company policies. Responsible for the day-to-day leadership of the APJ payroll team, validate and approve the monthly payrolls, acting as first level of...


  • Singapur, Singapore ServiceNow Full time

    Job DescriptionThe Team:The Asia Pacific Customer Success Delivery Team, part of the Customer Success Organization, is chartered with driving consumption, adoption, and customer satisfaction, ultimately helping our customers realize maximum business value from their investment in the ServiceNow platform.The Role:As Vice President of Customer Success Delivery...


  • Singapur, Singapore ServiceNow Full time

    Job DescriptionYou will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this...


  • Singapur, Singapore ServiceNow Full time

    Job DescriptionThe Team:The Asia Pacific Customer Success Delivery Team, part of the Customer Success Organization, is chartered with driving consumption, adoption, and customer satisfaction, ultimately helping our customers realize maximum business value from their investment in the ServiceNow platform.The Role:As Vice President of Customer Success Delivery...


  • Singapur, Singapore ServiceNow Full time

    Job DescriptionWe are seeking a dynamic and experienced technical presales/architect professional eager to pivot into a solution sales role. This individual will play a pivotal role in our sales team, leveraging deep technical expertise to architect, develop, and sell compelling ServiceNow solutions that address complex customer challenges. This role offers...


  • Singapur, Singapore ServiceNow Full time

    Job DescriptionTeamServing public sector clients is a crucial aspect of ServiceNow's business and future growth path. ServiceNow stands out as a top provider of digital workflows for various government agencies at federal, state, and local levels in the United States. The aim is to assist these organizations in achieving their objectives effectively and...


  • Singapur, Singapore DXC Technology Full time

    Summary: Act as a trusted advisor and technical expert, guiding organizations on their journey to leverage ServiceNow's IT Operations Management (ITOM) platform. You'llutilize your expertise to design, implement, and configure ITOM solutions that streamline IT processes, improve visibility, and enhance service delivery. Solution Desing &...


  • Singapur, Singapore DXC Technology Full time

    Job Description: DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries,...

  • ServiceNow Developer

    2 weeks ago


    Singapur, Singapore DXC Technology Full time

    Job Description: DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries,...


  • Singapur, Singapore ServiceNow Full time

    Job DescriptionThe APAC Senior Tax Analyst is a core member of the ServiceNow Corporate Tax Team, with the primary responsibility of supporting the Tax Director - APAC in all external and internal tax reporting requirements for our legal entities in APAC region.  You must have the ability to operate independently in a fast-paced environment and to work...

  • Executive Assistant

    4 weeks ago


    Singapur, Singapore ServiceNow Full time

    Job DescriptionWhat you get to do in this role: Schedule appointments, plan meetings, and maintain complex and changing calendars, while working through scheduling roadblocks. Draft and prepare routine and advanced correspondence including emails, presentations and reports. Review outgoing correspondence for accuracy, format consistency,...

  • Executive Assistant

    2 weeks ago


    Singapur, Singapore ServiceNow Full time

    Job Description **Executive Assistant Position at ServiceNow** Schedule appointments, plan meetings, and maintain complex and changing calendars, while working through scheduling challenges. Draft and prepare routine and advanced correspondence such as emails, presentations, and reports. Review outgoing correspondence meticulously. Support leadership by...


  • Singapur, Singapore TEKsystems Full time

    Job Summary Job Description & Requirements We are seeking an experienced ServiceNow Project Manager to lead and manage the in-house rollout of ServiceNow on a global scale. The ideal candidate will have a proven track record of managing ServiceNow implementations directly. This role involves extensive collaboration with regional...


  • Singapur, Singapore Amaris Consulting Full time

    Job description Mission Description Lead the efforts and provide guidance in requirements gathering and developing/documenting process workflows. Work closely with the tech team to define technical solutions for architecture and design that align with business problems and ServiceNow implementation best practices. ...


  • Singapur, Singapore NCS Full time

    Job Description***Note: Due to the Criticality of the Project Singaporeans & PRs are Preferred.PRIMARY PURPOSEFor supporting of ServiceNow Application Development.RESPONSIBILITIESUnderstand Operation business needs and translate into technical requirement.Advise on tools technology adoption based on business & technical consideration. Propose integration...


  • Singapur, Singapore NCS Full time

    Job DescriptionWe’re searching for a ServiceNow Developer to be part of our diverse team of talent here at NCS!  If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you! What we seek to accomplish together: To administer...


  • Singapur, Singapore half the sky Full time

    Key Responsibilities: ServiceNow Implementation:Implement scalable ServiceNow solutions that align with digital transformation goals.Customize and extend the platform to enhance efficiency, automation, and user experience.Optimize ITSM, ITOM, and CSM modules to meet evolving business needs.IT Service Management (ITSM) and IT Operations Management...


  • Singapur, Singapore KPMG - Singapore Full time

    Job DescriptionAt KPMG, your long-term future is every bit as important to us as it is to you. That's why our aim is to give you experiences that will stay with you for a lifetime. Whether it's great training and development, working across functional sectors, mobility opportunities or corporate responsibility volunteering activities - you'll gain a wealth...