Infrastructure Engineer, ServiceNow

3 months ago


Singapur, Singapore Singtel Full time

PRIMARY PURPOSE:

Support and administration of ServiceNow platform services

RESPONSIBILITIES:

To configure, maintenance, customization, and administration of ServiceNow modules mainly for ITSM and ITOM modules. Perform routine system maintenance tasks including system health check, ServiceNow patches and upgrades. Support and maintain team regular tasks including monthly reports generation and user access matrix review. Collaborate with stakeholders to understand business needs and translate them into effective ServiceNow configurations. Troubleshoot and resolve technical issues, providing timely support to end-users and mentor to junior team members. Maintain documentation related to ServiceNow platform and configurations. Ensure compliance with NCS and project security guidelines, requirements, and policies.

REQUIREMENTS:

Diploma / Degree in Information Technology, Computer Science or equivalent 5 - 7 years of hands-on experience in ServiceNow, Infrastructure Deployment, Microsoft Windows, LINUX.


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