Duty Manager

2 weeks ago


Singapur, Singapore Capella Singapore Full time
Job Title: Duty Manager

At Capella Singapore, we are seeking a highly skilled and experienced Duty Manager to join our front office team. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient functioning of our front office operations.

Key Responsibilities:
  • Conduct pre-shift briefings to review information pertinent to daily business
  • Review daily occupancy, inventory, and guest activities
  • Implement operating procedures and service standards for front office operations
  • Monitor front office operations to ensure adherence to organisational standards and procedures
  • Develop operations plans for front office operations
  • Plan manning to suit daily operational needs
  • Monitor room inventory levels and reconcile discrepancies
  • Collaborate with various departments on guests' special requirements and requests
  • Check all VIP arrival rooms and amenities
  • Manage personalised reception services for VIP guests' arrivals and departures
  • Anticipate the special needs and requests of guests and ensure guests' well-being is taken care of throughout their stay
  • Identify and resolve deviations and irregularities related to front office services
  • Ensure that the lobby is never left unmanned and kept clean at all times
  • Proper handling and recording of complaints and incidences occurring in the hotel
Requirements:
  • Minimum diploma in Hospitality Management
  • Minimum 3 years of work experience in supervisory role for front office operations
  • Possess in-depth knowledge of hotel reception procedures
  • Ability to work in a pressured environment and consistently reach high standards


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