Duty Manager
5 days ago
Responsibilities:
- Lead the Service, F&B and Cleaning teams to operate the lounge
- Oversee day-to-day operations to deliver high level of service for our guests consistently
- Monitor and ensure quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards
- Handle administration duties include staff roster and duty assignments
- Resolve staff issues, training new staff, and evaluate staff performance
- Contribute ideas and develop innovative programmes to enhance customer satisfaction
- Prepare various business reports and participate in ad-hoc assignments
- Undertake a busy and fast paced role with varied duties
- Review work procedures and operational problems in order to determine ways to improve the services, performance and safety
- Handle and resolve issues or complaints in a professional manner
- Any other duties assigned
Requirements:
- A minimum of 3 years’ relevant experience at supervisory level in hospitality industry
- Strong leadership skills, mature, outgoing & guest oriented, good communication skills
- Proactive, enthusiastic, strong sense of responsibility and positive thinking
- Able to work independently and under pressure
- Shift duty is required
Tell employers what skills you have
Front Office
Property Management
Housekeeping
VIP
Property
Hospitality Industry
Administration
Good Communication Skills
Pressure
Opera
Customer Satisfaction
Customer Service
Able To Work Independently
Hospitality
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