Hostel Operations Manager
2 days ago
We are seeking an experienced and dynamic Hostel Operations Manager to join our team at THE SUPREME HR ADVISORY PTE. LTD.
About the Role:
The successful candidate will be responsible for overseeing the daily operations of the hostel, ensuring that all staff members are aware of their roles and responsibilities, and providing coaching and mentoring support to new employees.
Main Responsibilities:
- To supervise the daily operations in the Hostel according to the Standard Operating Procedures (SOPs).
- To ensure that Youth Work Associates (YWAs) and Night Residential Care Workers (NRCWs) understand and align with the overall philosophy.
- To oversee staff relationships with residents and stakeholders.
- To manage staff morale, motivation, and discipline in the department.
- To monitor and develop staff competency and training to fulfill evolving roles and responsibilities.
- To assist the Head of Department (HOD) in managing budget and manpower allocation.
- To lead and support departmental meetings as necessary.
- To deliver Trauma-informed practices in daily staff and resident interactions/management.
- To coach and mentor new employee onboarding effectively with accurate documentation records.
- To achieve Department goals.
Additional Responsibilities:
- Cover the role of shift staff when necessary.
- Effective and fair roster planning to cater to the needs of daily operations.
- Ensure adherence to SOPs in daily operations of the hostel.
- Coach YWAs and NRCWs to perform their roles effectively.
- Coordinate with other Departments when necessary.
- Manage and oversee all documentations required for the department.
- Assist HOD in preparation and submission of Monthly/Quarterly reports.
- Assist HOD in managing crafting/reviewing/amending SOPs as per required.
- Oversee investigation and review process/approach/techniques (Discipline Committee Chair).
- Oversight on departmental portfolio progress.
Development Function:
- Assist HOH/HOD in assigned roles and functions.
- Assist HOD in planning development of YWA and NRCWs in the department.
- Assist HOD in reviewing current and implementing new processes to meet Ministry requirements.
- Identify and attend courses/training for personal and professional growth and development.
Taskforce Involvement:
- Able to lead taskforces within the department.
- Able to represent the department to contribute in inter-department/inter-division taskforces.
Estimated Salary: SGD 4,300 - SGD 5,000 per month.
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