Hostel Operations Coordinator
6 days ago
We are seeking a highly organized and experienced Hostel Operations Coordinator to join our team at G4 STATION PTE. LTD. This is a key role that will oversee the day-to-day operations of our hostel, ensuring seamless guest experiences and maintaining exceptional standards of cleanliness and service.
Job Responsibilities- Coordinate and manage all aspects of hostel operations, including front desk, housekeeping, maintenance, and booking systems.
- Develop and implement operational procedures and manuals to ensure efficiency and consistency in all areas.
- Maintain high standards of cleanliness, safety, and service by conducting regular inspections and addressing any issues promptly.
- Recruit, train, and supervise staff, fostering a positive and motivated work environment that encourages teamwork and excellent communication skills.
- Schedule staff shifts to ensure adequate coverage during peak periods, providing ongoing feedback and conducting regular performance reviews.
- Ensure exceptional guest service by responding promptly to inquiries, complaints, and special requests, promoting events and activities to enhance guest engagement.
- Act as the main point of contact for VIP guests or escalated issues, handling cash and card transactions with accuracy and attention to detail.
- Manage inventory, prepare and manage budgets, monitor expenses, and identify cost-saving opportunities to maintain financial stability.
- A minimum of 2 years of related working experience in a backpacking environment or hostel.
- Strong leadership and team management abilities, with excellent communication and interpersonal skills.
- Organizational skills with the ability to multitask and prioritize effectively, handling manual or physical tasks when required.
The estimated salary for this role is $45,000 - $60,000 per annum, depending on experience and qualifications.
Why Join Us?At G4 STATION PTE. LTD., we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package. If you are a motivated and experienced individual looking for a challenging role, please apply.
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