Product Return Specialist
4 days ago
Role Summary
Job Overview:
We are seeking a highly detail-oriented Product Return Specialist to effectively manage and process product returns.
Key Responsibilities:
- Process and manage RMA requests for defective or returned products in an efficient manner.
- Cultivate strong relationships with vendors, suppliers, and internal teams to resolve product issues promptly.
- Accurately track and maintain RMA records, including approvals, shipments, and replacements.
- Ensure timely communication with customers regarding RMA status updates.
- Develop insightful reports and dashboards on RMA trends, volumes, and resolutions.
- Collaborate with inventory teams to make adjustments related to returned or replaced products.
- Identify process improvements to enhance efficiency and customer satisfaction levels.
Requirements:
- Possess a diploma or degree in Business Administration, Supply Chain, Logistics, or a related field.
- Hold 1–3 years of experience in RMA, warranty processing, or inventory/operations support.
- Be proficient in MS Office; experience with ERP or inventory systems is advantageous.
- Demonstrate strong attention to detail and organizational skills.
- Exhibit excellent communication and teamwork abilities.
- Display ability to multitask and work independently in a fast-paced environment.
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