
Product Return Specialist
6 days ago
We are seeking a detail-oriented professional to manage and process product returns efficiently. The ideal candidate will coordinate with internal teams, vendors, and customers to ensure timely handling of returns, warranty claims, and defective product replacements.
The Product Return Specialist plays a critical role in maintaining customer satisfaction by ensuring prompt resolution of return requests.
Key Responsibilities:- Process and manage RMA requests for defective or returned products.
- Coordinate with vendors, suppliers, and internal teams to resolve product issues.
- Track and maintain RMA records, including approvals, shipments, and replacements.
- Ensure timely communication with customers regarding RMA status.
- Generate reports and dashboards on RMA trends, volumes, and resolutions.
- Assist in inventory adjustments related to returned or replaced products.
Requirements:
- Diploma / Higher NITEC / NITEC in any discipline.
- Entry level candidates are welcome.
- Good communication and teamwork are essential.
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