Global Service Delivery Lead

3 weeks ago


Singapore Schroders Full time

About Schroders

We are a global investment manager dedicated to delivering excellent investment performance to clients through active management. Our purpose is to provide investment solutions that help institutions, intermediaries and individuals around the world achieve their goals.

Our commitment to helping our clients prosper is matched by our dedication to creating an inclusive culture where everyone can thrive. We believe in harnessing the power of diversity and inclusion to drive innovation and make better decisions.

In this role as Global Service Delivery Lead - Asia Pacific, you will play a critical part in shaping the future of service delivery at Schroders. Reporting to the IT Manager – Service Management APAC, you will be responsible for ensuring consistent, high-quality delivery of IT services to the business across the Asia Pacific region.

The role will cover a range of ITSM processes including Incident Management, Request Management, Change Management, Problem Management, Catalogue Management, Major Incident Management, Service Integration, Hardware Asset and Configuration Management, aligning with global standards.

You will design, manage, and onboard services and processes through Continual Service Improvement, playing an instrumental delivery role within formal projects or BAU initiatives. Your focus will be on driving SLA compliance, conducting problem investigations, managing major incidents, and facilitating the onboarding of new services.

To succeed in this role, you will require a minimum of 3 years' experience working in a Service Management function, with a background in financial services or a similar regulated industry. You should have advanced knowledge of ITIL Service Operation processes and associated toolings, such as ServiceNow.

Your skills and qualifications should include:

  • A history of working in mission-critical environments
  • Strong understanding of infrastructure and application architecture
  • Experience in managing major incident management, incident and request management, SLA management, problem management, change management, and vendor management
  • Excellent verbal and written communication skills, able to work collaboratively in a regional team
  • Strong problem-solving skills and ability to operate in a fast-changing environment
  • Ability to deal credibly with business and technical users at all levels of the organization
  • Strong organizational and time management skills
  • Experience working in a matrix-managed environment

We estimate the salary for this role to be around $110,000 per annum, based on industry standards for a senior service delivery lead position in the Asia Pacific region. This is a competitive offer, commensurate with your experience and qualifications.



  • Singapore CTC GLOBAL PTE. LTD. Full time

    At CTC GLOBAL PTE. LTD., we are seeking an exceptional IT Service Delivery Lead to join our team. As a key member of our operations group, you will be responsible for leading the IT and application support functions across all locations.Job SummaryThe IT Service Delivery Lead will oversee the management of multi-site IT or application support teams, ensuring...


  • Singapore NTT Full time

    Job DescriptionWe are seeking an experienced Global Service Delivery Excellence Lead to join our team at NTT DATA. This role will play a crucial part in ensuring the successful delivery of managed services to our clients, meeting service level agreements (SLAs) and quality standards.Key Responsibilities:Lead the development and implementation of strategies...


  • Singapore NTT DATA Full time

    About the Role:We are seeking a seasoned professional to lead our Global IT Service Delivery team as a Director. As a key member of our organization, you will be responsible for overseeing the end-to-end delivery of our IT services to clients worldwide.The ideal candidate will have a proven track record in managing large-scale service delivery projects, with...

  • Lead, public affairs

    3 weeks ago


    Singapore DELIVERY HERO Full time

    “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like...


  • Singapore HORIZON GLOBAL SERVICES PTE. LTD. Full time

    HORIZON GLOBAL SERVICES PTE. LTD. is a leading provider of IT services, and we are seeking an experienced Service Delivery Manager to join our team.Job Description:As a Service Delivery Manager, you will be responsible for managing client relationships, overseeing service operations, and ensuring the successful delivery of IT services according to Service...


  • Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full time

    Job DescriptionWe are seeking a skilled Transformation Delivery Lead to support our client in Singapore, a top global investment bank. As the trusted technology and business partner of leading MNCs, Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance...


  • Singapore MK GLOBAL CAR SERVICE PTE. LTD. Full time

    Job DescriptionThis role will be responsible for acquiring new demand and supply partnerships to drive revenue growth and maintain high safety and service levels across MK Global. The ideal candidate will have a proven track record in business development, negotiation, and partnership management.Key Responsibilities:Build relationships with potential...


  • Singapore Alchemy Global Talent Solutions Ltd. Full time

    Our client, a leading visa and immigration provider is looking to hire a Service Delivery Manager (Visa & Immigration) to join their team in Singapore. The Service Delivery Manager is responsible for ensuring consistent and high-quality service delivery across the APAC region, aligning with global standards. This position serves as a key point of contact...


  • Singapore SALT TALENT SEARCH PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled Global Infrastructure Technology Delivery Lead to oversee the successful delivery of multiple infrastructure technology projects for a global asset management firm in Singapore. As a key member of our team, you will be responsible for ensuring that projects are managed and delivered exceptionally, driving quality...


  • Singapore BLUESHEETS PTE. LTD. Full time

    BLUESHEETS PTE. LTD. is on a mission to revolutionize the way organizations approach software development and delivery.About the RoleThe Global Software Delivery Lead will be responsible for planning, executing, and delivering complex software projects across various regions.This role involves coordinating with cross-functional teams, managing client...


  • Singapore AVENSYS CONSULTING PTE. LTD. Full time

    OverviewAvensys Consulting Pte. Ltd., a global IT professional services company, seeks an experienced Service Delivery Operations Team Lead to oversee day-to-day operations and ensure timely delivery of services.


  • Singapore MARINSMART GLOBAL SERVICE PTE. LTD. Full time

    Job Summary:This is a challenging role that requires the right candidate to ensure the highest level of service delivery in our engine maintenance and refurbishment operations. The successful candidate will be responsible for leading technical teams to perform complex overhauls, repairs, and troubleshooting activities for our clients.About MARINSMART GLOBAL...


  • Singapore AVENSYS CONSULTING PTE. LTD. Full time

    Job Description Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a...


  • Singapore ADVENTUS SINGAPORE PTE. LTD. Full time

    We are seeking a highly skilled Service Delivery Lead to join our team at ADVENTUS SINGAPORE PTE. LTD.About the Role:As a Service Delivery Lead, you will be responsible for leading and driving service delivery for assigned accounts. You will be accountable for the success of projects implementation for assigned contracts, managing and communicating with key...


  • Singapore CTC GLOBAL PTE. LTD. Full time

    Job OverviewWe are seeking a seasoned IT Service Delivery Leader to oversee the effective management of our IT and application support functions across all locations. The successful candidate will be responsible for leading a team of professionals in delivering exceptional service to our business units, ensuring seamless support coverage and process...


  • Singapore PS GLOBAL CONSULTING PTE. LTD. Full time

    At PS Global Consulting PTE. LTD., we are seeking an experienced Enterprise Solutions Delivery Lead to join our team.About the RoleThe successful candidate will be responsible for leading and managing ERP project engagements, ensuring timely delivery and client satisfaction.This is a challenging opportunity for a seasoned Project Manager with a proven track...


  • Singapore SCIENTEC CONSULTING PTE. LTD. Full time

    Service Delivery Manager Job OverviewWe are seeking a skilled Service Delivery Manager to lead and manage the delivery of IT services, ensuring they align with business needs and deliver exceptional customer value.Key Responsibilities:Oversee end-to-end service delivery, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators...


  • Singapore American Express Global Business Travel Full time

    time left to apply End Date: December 14, 2024 (3 days left to apply)job requisition id J-70565Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your...


  • Singapore AVENSYS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in...


  • Singapore SIMCORP SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesWho we areSimCorp offers an industry-leading integrated investment management platform.Our platform and ecosystem, which comprises partners, services, and third-party connectivity, empowers us to provide 40 percent of the world’s top 100 financial companies with the efficiency and flexibility needed to succeed. SimCorp provides...