Global Service Delivery Lead
3 weeks ago
About Schroders
We are a global investment manager dedicated to delivering excellent investment performance to clients through active management. Our purpose is to provide investment solutions that help institutions, intermediaries and individuals around the world achieve their goals.
Our commitment to helping our clients prosper is matched by our dedication to creating an inclusive culture where everyone can thrive. We believe in harnessing the power of diversity and inclusion to drive innovation and make better decisions.
In this role as Global Service Delivery Lead - Asia Pacific, you will play a critical part in shaping the future of service delivery at Schroders. Reporting to the IT Manager – Service Management APAC, you will be responsible for ensuring consistent, high-quality delivery of IT services to the business across the Asia Pacific region.
The role will cover a range of ITSM processes including Incident Management, Request Management, Change Management, Problem Management, Catalogue Management, Major Incident Management, Service Integration, Hardware Asset and Configuration Management, aligning with global standards.
You will design, manage, and onboard services and processes through Continual Service Improvement, playing an instrumental delivery role within formal projects or BAU initiatives. Your focus will be on driving SLA compliance, conducting problem investigations, managing major incidents, and facilitating the onboarding of new services.
To succeed in this role, you will require a minimum of 3 years' experience working in a Service Management function, with a background in financial services or a similar regulated industry. You should have advanced knowledge of ITIL Service Operation processes and associated toolings, such as ServiceNow.
Your skills and qualifications should include:
- A history of working in mission-critical environments
- Strong understanding of infrastructure and application architecture
- Experience in managing major incident management, incident and request management, SLA management, problem management, change management, and vendor management
- Excellent verbal and written communication skills, able to work collaboratively in a regional team
- Strong problem-solving skills and ability to operate in a fast-changing environment
- Ability to deal credibly with business and technical users at all levels of the organization
- Strong organizational and time management skills
- Experience working in a matrix-managed environment
We estimate the salary for this role to be around $110,000 per annum, based on industry standards for a senior service delivery lead position in the Asia Pacific region. This is a competitive offer, commensurate with your experience and qualifications.
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