IT Service Delivery Executive
4 days ago
HORIZON GLOBAL SERVICES PTE. LTD. is a leading provider of IT services, and we are seeking an experienced Service Delivery Manager to join our team.
Job Description:As a Service Delivery Manager, you will be responsible for managing client relationships, overseeing service operations, and ensuring the successful delivery of IT services according to Service Level Agreements (SLAs). This role requires close coordination with technical and business teams to drive continuous improvement.
Key Responsibilities:- Act as the primary point of contact for clients, addressing service delivery issues and providing timely resolutions.
- Monitor SLAs, track performance metrics, and report on service quality to ensure compliance with set standards.
- Coordinate with internal teams to resolve service issues and ensure smooth delivery of services.
- Conduct regular service reviews with clients to identify areas for improvement and provide recommendations.
- Manage incident response and lead service improvement initiatives to enhance overall service delivery.
- Bachelor's degree in IT, Business Administration, or a related field.
- At least 3-5 years of experience in IT service delivery or client-facing roles.
- Strong understanding of ITIL principles and practices.
- Excellent communication and client management skills.
- Experience with service management tools, such as ServiceNow, is highly beneficial.
We offer a competitive salary range of SGD 80,000 - 120,000 per annum, depending on experience and qualifications.
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