Global IT Service Delivery Director

9 hours ago


Singapore NTT DATA Full time

About the Role:

We are seeking a seasoned professional to lead our Global IT Service Delivery team as a Director. As a key member of our organization, you will be responsible for overseeing the end-to-end delivery of our IT services to clients worldwide.

The ideal candidate will have a proven track record in managing large-scale service delivery projects, with expertise in aligning service delivery with contractual agreements and compliance requirements. You will be responsible for monitoring contract performance, identifying areas for improvement, and implementing strategies to enhance service quality and efficiency.

Your focus will be on delivering exceptional client satisfaction, ensuring timely and cost-effective service delivery, and fostering strong relationships with clients and internal stakeholders. You will also play a crucial role in developing and maintaining reporting mechanisms to track service delivery KPIs and provide regular updates to senior management.

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

What We Offer:

  • A competitive estimated salary range of $120,000 - $180,000 per year
  • Ongoing training and development opportunities
  • A dynamic and collaborative work environment
  • The chance to work with a global leader in the IT industry

Requirements:

  • Advanced demonstrated experience in managed services and/or support services environments
  • Expertise in service delivery alignment with contractual agreements and compliance requirements
  • Proven track record in managing large-scale service delivery projects
  • Strong leadership and management skills to lead a team of professionals
  • Excellent communication and problem-solving skills


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