Strategic Service Delivery Director
4 days ago
We are seeking an experienced Strategic Service Delivery Director to join our team at NTT DATA.
Job SummaryThe successful candidate will be responsible for managing a team of delivery managers, service coordinators, and support staff to ensure they meet their goals and deliver exceptional client service. This includes overseeing the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards.
Main Responsibilities:- Client satisfaction is ensured by delivering services according to agreed service definitions and Service Level Agreements and other contracts.
- Responsible for identifying potential risks to service delivery and working proactively to mitigate them, ensuring minimal disruption to clients.
- Cultivate and maintain strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations.
- Negotiates and resolves contractual issues, including failure to meet contractual obligations.
- Advanced understanding of the IT services industry, including trends, technologies, and best practices.
- Advanced knowledge of managed services, including service level agreements (SLAs), service delivery models, and service management frameworks.
- Excellent communication skills, both written and verbal, for interacting with clients, team members, and stakeholders.
This role requires advanced leadership and management skills to lead a team of professionals and drive results. The salary for this position is estimated to be around $120,000 - $180,000 per year, depending on experience and location. We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.
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Service Delivery Director
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