Strategic Service Delivery Director

4 days ago


Singapore NTT Full time
About the Role

We are seeking an experienced Strategic Service Delivery Director to join our team at NTT DATA.

Job Summary

The successful candidate will be responsible for managing a team of delivery managers, service coordinators, and support staff to ensure they meet their goals and deliver exceptional client service. This includes overseeing the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards.

Main Responsibilities:
  • Client satisfaction is ensured by delivering services according to agreed service definitions and Service Level Agreements and other contracts.
  • Responsible for identifying potential risks to service delivery and working proactively to mitigate them, ensuring minimal disruption to clients.
  • Cultivate and maintain strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations.
  • Negotiates and resolves contractual issues, including failure to meet contractual obligations.
Requirements:
  • Advanced understanding of the IT services industry, including trends, technologies, and best practices.
  • Advanced knowledge of managed services, including service level agreements (SLAs), service delivery models, and service management frameworks.
  • Excellent communication skills, both written and verbal, for interacting with clients, team members, and stakeholders.
Additional Information

This role requires advanced leadership and management skills to lead a team of professionals and drive results. The salary for this position is estimated to be around $120,000 - $180,000 per year, depending on experience and location. We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.



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