Senior Customer Support Specialist
4 weeks ago
We are seeking a highly skilled Senior Customer Support Specialist to join our team at RECRUIT EXPRESS PTE LTD.
As a key member of our customer service team, you will be responsible for managing day-to-day email communication with customers and distributors, ensuring clear and professional exchanges.
You will provide quality customer support by reviewing, assessing, and responding to customer inquiries in a timely manner. Your goal is to meet Service Level Agreements (SLA) of 90% email resolution within 5 working days.
To achieve this, you will collaborate with various business units to provide a seamless, one-stop solution to customer inquiries and issues. You will also assist in additional duties and projects as assigned to support the overall team and business objectives.
An essential part of your role will be recording customer interactions and transactions accurately in our CRM system. You will follow up with customers to ensure satisfaction and resolve any outstanding issues.
You will identify and escalate priority issues or complex cases to the appropriate department or management.
We are looking for someone with excellent communication skills, who can maintain a positive attitude and demonstrate patience when dealing with customers.
Your ability to collaborate with team members to meet department goals and improve customer service processes is crucial.
The successful candidate will have strong interpersonal skills, including the ability to work independently and as part of a team.
In terms of technical skills, you should be proficient in CRM software and Microsoft Office.
A salary of approximately SGD $40,000 - SGD $60,000 per annum is on offer for this role, depending on experience.
This is a fantastic opportunity to develop your skills and knowledge in customer support and to contribute to the success of our team.
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