Senior Customer Support Specialist for Cryptocurrency Exchange

3 weeks ago


Singapore INDEPENDENT RESERVE SG PTE. LTD. Full time
About the Role
Independent Reserve SG Pte. Ltd. is seeking an experienced Senior Customer Support Specialist to join our team in Singapore. This role offers a unique opportunity to work with a leading cryptocurrency exchange, providing exceptional customer service and support to clients across Singapore, Australia, and the APAC region.

Job Summary
We are looking for a highly skilled and motivated individual with a strong background in customer service and technical support. The successful candidate will be responsible for responding to customer queries and concerns, resolving complex issues, and providing accurate and timely information about our services. As a senior member of our team, you will also be expected to escalate more complex issues to senior management when necessary. Your excellent communication skills, attention to detail, and problem-solving abilities will make you a valuable asset to our team.

Key Responsibilities:
• Respond to customer inquiries and resolve issues in a professional and timely manner
• Escalate complex issues to senior management when necessary
• Provide accurate and timely information about our services
• Collaborate with sales teams to onboard new customers and gain a thorough understanding of client expectations and requirements
• Work closely with the KYC team to facilitate and assist with client verification processes
• Maintain accurate records of customer interactions and provide valuable feedback and insights to improve our service
• Stay up-to-date with industry trends and company policies to provide current and accurate information to customers
• Participate in comprehensive training programs to develop skills and knowledge

Requirements:
• 5+ years of customer service or customer support experience
• Strong knowledge of Bitcoin and other cryptocurrencies
• Bi-lingual in Mandarin and English (written and verbal)
• General technical proficiency and familiarity with different operating systems, devices, and security protocols such as 2FA
• Excellent written and verbal communication skills
• Ability to prioritize and handle multiple customer queries or issues simultaneously without sacrificing quality of service
• Comfortable working with Google Suite, Slack, and quick to adapt to new systems
• Experience working in a customer-centric and dynamic environment

What We Offer:
• A competitive salary of SGD $65,000 - SGD $85,000 per annum (dependent on experience)
• A comprehensive three-month training program in Sydney, Australia, covering all travel and accommodation expenses
• Opportunities for growth and development within a leading cryptocurrency exchange
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance


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