
Software Product Support Specialist
19 hours ago
Job Title: Client Services Specialist
About the Role:
We are seeking a skilled and experienced Client Services Specialist to join our team. In this role, you will be responsible for ensuring that customers have immediate access to all software products purchased.
About You:
To succeed in this role, you should possess excellent communication skills, both written and verbal. You should also be able to troubleshoot Autodesk back-office systems or leverage third-party tools to view customer machines and determine root causes of access issues.
Key Responsibilities:
- Ensure customers have immediate access to all software products purchased; which may include troubleshooting Autodesk back-office systems or leveraging third-party tools to view customer machines to determine root cause of access issue
- Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email
- Ensure high-level of customer/partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access
About Our Team:
You will be attached to our Singapore office, with a hybrid-remote work policy. Work Schedule: Monday to Friday, 8:30 am to 5:30 pm (might change according to business needs)
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