Technical Support Specialist

2 days ago

Singapore MNJ Software Full time

Energize your career by joining MNJ SOFTWARE, one of Information Technology's fastest-growing companies. At MNJ SOFTWARE, we are dedicated to providing you with the opportunity to make a real impact and help people. As a leading IT services, business solutions, and outsourcing organization, MNJ SOFTWARE is committed to delivering tangible results to global businesses, ensuring a level of certainty unmatched by any other firm.We are currently seeking talented individuals to join our team on our journey to establish a best-in-class organization that drives real results for our clients. As a Technical Support Specialist at MNJ SOFTWARE, you will play a key role in the design, development, and implementation of architectural deliverables for custom projects and products. This position involves close collaboration with leads, testers, customers, project/product managers, and designers.Key Responsibilities:- Solve customers" technology issues and communicate effectively via a ticketing system (email).- Install, configure, maintain, and troubleshoot errors for content management systems such as WordPress, Drupal, Joomla, etc.- Review email logs, diagnose errors, and resolve issues promptly.- Troubleshoot slow or non-loading websites.- Manage migrations from external providers to our servers, ensuring successful completion with no errors.- Utilize cPanel scripts to adjust settings or rectify

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