Technical Support Specialist

2 weeks ago

Singapore beBeeTechnical Full time $80,000 - $120,000

Job Title:

Technical Support Specialist Job Description

We are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing exceptional technical support to customers, ensuring timely and efficient resolution of their queries.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. They will also have a strong understanding of technical concepts and be able to provide detailed solutions to complex problems.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Diploma or bachelor's degree in computer engineering, broadcast technology, IT or a related field
  • 2-4 years of relevant experience, preferably in video transmission technologies and protocols
  • Good understanding of IP networking and Linux
  • Strong communication and problem-solving skills
  • Ability to work flexibly and adapt to changing priorities

Prior experience in customer-facing roles and a willingness to learn new skills will be highly valued.

What We Offer

As a Technical Support Specialist with us, you will enjoy a dynamic and supportive working environment. You will also receive comprehensive training and ongoing development opportunities to enhance your skills and knowledge.

Key responsibilities include:

  • Providing technical assistance to customers via phone, email, or online chat
  • Identifying and resolving technical issues promptly and efficiently
  • Developing and maintaining relationships with customers to ensure high levels of satisfaction
  • Collaborating with cross-functional teams to resolve complex technical issues
  • Participating in regular training sessions to stay up-to-date with industry trends and developments

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