Production Support Specialist
1 month ago
Job Summary
Encora is seeking a highly skilled Production Support Analyst to join our team. As a key member of our Data Application Support team, you will be responsible for ensuring the production stability of our Data warehouse, ETL, BI, and Big Data Application Systems.
Key Responsibilities
- Provide timely and effective support to business users, attending to their queries and requests promptly.
- Work on resolving incidents and problems, performing root cause analysis to identify permanent solutions.
- Proactively manage incidents and problems, prioritizing issues and escalating them as necessary.
- Collaborate with the development team to identify resolutions and transition releases into production.
- Participate in Business Continuity Management activities and infrastructure-related upgrades.
- Monitor and analyze current performance and capacity data, forecasting capacity requirements.
Requirements
- Minimum 4 years of experience in application development and support environments.
- Working experience in ETL, Data warehouse, and business intelligence tools on Unix/Windows platforms.
- Mandatory technical skills: Informatica, BI Tools, Oracle, Unix/Linux, AS400, Control-M, Shell scripting.
- Knowledge of ITIL or similar frameworks is an advantage.
- Experience in Quantexa, Teradata, Big Data using Cloudera, Hive, Impala, HDFS, YARN, Sqoop, Oozie, Hbase, Kafka, Map Reduce/Spark is optional but advantageous.
About Encora
Encora is a leading digital engineering and modernization partner to top enterprises and digital native companies. With over 9,000 experts worldwide, our technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we value diversity and inclusion, and we do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
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