Call Centre Team Member
5 days ago
We are seeking a highly skilled and motivated Call Centre Executive to join our team at PERSOLKELLY SINGAPORE PTE. LTD.
Job Summary:The Call Centre Executive will be responsible for providing exceptional customer service to our clients, handling incoming hotline calls, and conducting household and establishment interviews by phone. The successful candidate will have excellent communication skills, be able to work in a fast-paced environment, and meet consistently high service levels.
Key Responsibilities:- Attend to incoming hotline calls and provide timely and effective solutions to customer inquiries.
- Conduct household and establishment interviews by phone to gather data and information.
- Ensure that KPIs and service levels are met consistently, and data is accurate and reliable.
- Perform data entry and administrative tasks, such as system entry and data verification.
- Ensure emails are attended to and replied to in a timely manner.
- Provide status update reports to supervisors and ensure highest level of customer experience.
- Perform any other ad-hoc duties as required.
- Singaporean citizenship or residency.
- At least 1 year of experience in a call centre, sales, or customer service role.
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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